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03e64840b389cde's avatar
03e64840b389cde
2 years ago
Solved

Mass Effect 3 Multiplayer stats and unlocks missing

I have lost all stats including N7 rating, challenge points and weapon unlocks
  • DoctorDAM's avatar
    DoctorDAM
    2 years ago

    @03e64840b389cdee 

    I'm just clutching at straws here, but one possibility (along the lines of what @EA_Shepard mentioned), you are logging into different gamertags?  So I would do what he suggests.

    FYI, If you have multiple XBOX (MS) accounts (Gamertags), you can link each to the one EA account.  I have multiple and each has different ME3 progress.

    If you haven't already, you may want to check out this page for background and potential solutions:

    https://n7hq.masseffect.com/support/

    While there, go over to the "My Account" tab and see what profiles are shown under XBOX360.  Does it have your old EA ID, this new 16-digit one, or both?

    Probably worth a "re-sync" regardless.

    So, ideally it would be as simple as re-sync'ing and ensuring that your old gamertag is linked.  But this wouldn't explain no-progress in-game.  I think that is more indicative (as @EA_Shepard mentioned) you are in wrong account in XBOX. So...

    Log into your XBOX

    Does it show your old XBOX ID?

    Open ME3 and confirm that it is showing same (old) XBOX ID

    Confirm you can access ME3 multiplayer?

    You say no stats or inventory.  So, it shows N7=1?  Challenge pts = 0?  No unlocked guns or characters (i.e. just the base 6*2 humans and 5 guns)?  Does it even offer you a starter and gift pack?  All of these are signs that this account has never been played.

    @EA_Shepardwould know better, but given all the Mass Effect issues lately since the Origin-->EA App switch, and that you had some recent (non-ME) account issues, it is possible that accounts have been screwed up at the EA end and they'll need to fix for you?

DoctorDAM's avatar
DoctorDAM
New Ace
2 years ago
@03e64840b389cdee wrote:

Platform: XBOX

Im missing stats in game and N7HQ

Purchased as hardcopy game 2012

Haven't played for a few years, if I remember correctly my stats were good in game and N7HQ last time I played 

I dont believe my ID was ever a 16 digit number

Ive had the same XBOX Live gamertag as well

Confused by the last bit.  Your login here is the 16-digit alphanumeric.  Are you saying that your XBOX EA ID is different?  And you are still logging in with that different (old) XBOX gamertag and EA/Origin ID?

Is that(old)  EA/Origin ID shown as linked to your Gamertag?

If so, I'm wondering if somehow it got changed (to this 16 digit) and that is screwing it up.  Admittedly just a guess.

Maybe share that ID and @EA_Shepard can work with that.

03e64840b389cde's avatar
03e64840b389cde
2 years ago

hi

I am logging in on the EA website with my E-mail address and password  and then clicking on the link to answersHQ  and then it automatically logs in here with that 16digit alpha-numeric ( that I've never seen before).

My EA ID/origin (very old) was different from the 16 digit alpha-numeric that is now showing as my EA ID. this is what has me seriously confused.

I was asked recently to change my password  (expired) when i tried playing another EA game (battlefield 2042). This was done with help from  an advisor on EAHELP. keep in mind this was done before i tried playing Mass Effect 3.  

  • DoctorDAM's avatar
    DoctorDAM
    New Ace
    2 years ago

    @03e64840b389cdee 

    I'm just clutching at straws here, but one possibility (along the lines of what @EA_Shepard mentioned), you are logging into different gamertags?  So I would do what he suggests.

    FYI, If you have multiple XBOX (MS) accounts (Gamertags), you can link each to the one EA account.  I have multiple and each has different ME3 progress.

    If you haven't already, you may want to check out this page for background and potential solutions:

    https://n7hq.masseffect.com/support/

    While there, go over to the "My Account" tab and see what profiles are shown under XBOX360.  Does it have your old EA ID, this new 16-digit one, or both?

    Probably worth a "re-sync" regardless.

    So, ideally it would be as simple as re-sync'ing and ensuring that your old gamertag is linked.  But this wouldn't explain no-progress in-game.  I think that is more indicative (as @EA_Shepard mentioned) you are in wrong account in XBOX. So...

    Log into your XBOX

    Does it show your old XBOX ID?

    Open ME3 and confirm that it is showing same (old) XBOX ID

    Confirm you can access ME3 multiplayer?

    You say no stats or inventory.  So, it shows N7=1?  Challenge pts = 0?  No unlocked guns or characters (i.e. just the base 6*2 humans and 5 guns)?  Does it even offer you a starter and gift pack?  All of these are signs that this account has never been played.

    @EA_Shepardwould know better, but given all the Mass Effect issues lately since the Origin-->EA App switch, and that you had some recent (non-ME) account issues, it is possible that accounts have been screwed up at the EA end and they'll need to fix for you?

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      I have been dealing with the Galaxy At War Page for a long time. Swapping from Origin to the EA app actually had no effect on this specific issue. The rest of the above though is accurate. It does come down to a sync issue. But from a live support point, they don't have a way to sync up your stats due to the age of the game. This has to be done on the player side through the site itself. It happened to me a while back. 

      There were some threads from way back then I was t trying to find but essentially said the exact same thing.

      • Reset the EA password
      • Log out of the site
      • Loadback in
      • Change profiles
      • Sync up within the site
      • Play matches

      If none of this works, more often than not, either the wrong EA account, or, the account you were (are) on was delinked from the EA account. When I change the profile (platform) on my profile it shows I've played 9 matches and only 2 hours. When I go into my game, I see everything unlocked and all the things I've gathered over the years.

      This is the section you want to be in. Above this also has your profile/platform/platform profile as well. The other issue is that the social.bioware.com page no longer exists which I have seen cause issues too.

      • 03e64840b389cde's avatar
        03e64840b389cde
        2 years ago

        I've tried all mentioned solutions in both posts nothing has worked as of yet ,  . I'm starting to believe EA has deleted all my stats and unlockables from my origin ID (old) and created 03e64840b389cdee as my new ID(maybe)

        It would extremely frustrating to lose everything I've earned over 1700+hrs of gameplay . As you know getting all weapons to level X is a grind and time consuming. 

        Here a few screenshots from N7HQ that might help.

        My Origin ID is now under PC which I've never played .  is it possible to move this origin to XBOX 360 and hopefully my lost stats would show up in game?

        My original origin ID is on the far right .

        Thanks in advance for any advice in dealing with issue.

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