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clear your EA app cache > Restart the PC > Test
If that don't helps, what is the exact error message?
I already did that and it doesnt work.
The error message is: "The Mass Effect 3 server is currently unavailable. Try again later."- Make sure EA app and Steam are closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Delete the "License" folder.
- Restart the PC > Test
If that still don't helps:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)
Then:
- Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
- Run "Revo Uninstaller" > Uninstall EA app.
- At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.
- If "Remaining registration content found" is displayed > Select All > Delete > Next
- When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" or "EA Games" folder is not in the list) > Delete.
- Restart the PC > Reinstall the newest version of EA app from here.
- Test.
Hi holger, thanks for your help, but nothing of that seems to work, i followed all the steps but im getting the same error.... i dont know what else to do.
Do you use a Proxy or VPN?
How do you connect to the internet?
If via a router restart your router in this way: Pull the power plug >wait 5 minutes > return the power plug > Test
no proxy no vpn. I already tried restarting my router and nothing....
- EA_Shepard2 years ago
Community Manager
@RegulusN7 Changes were made to a bunch of old games. Unless you contacted support and had the game removed, all game icons now just show the game and not whatever edition you had. It is only the icon that changed.
I just logged in and was able to go to MP. The servers are up!
When you first launch the game, the launcher will check your game, and then check your DLC. So you see two checks of content.
When you launch your game, when do you get the error: "The Mass Effect server is currently unavailable"?
hi, yes i know that the servers are working, i have friends who can connect without problem but i dont know why i can't. the error message appears just before i get to the main menu. then makes a second loading and i get another error saying that all my dlc content couldn't be loaded.
i have mass effect andromeda too and i can play multiplayer there with the same account without any problem.
- EA_Shepard2 years ago
Community Manager
@RegulusN7 Can I have a screenshot of what they error shows after that second check? This game can give a few different errors on it so I want to see what you see.
Sure, you will see it in spanish. In english would be something like "Is not possible to authorize content downloads. Login to the Alliance network with the account used to buy content download".
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