Mass Effect 3 won't launch
Mass Effect 3 won't launch. I have 30 hours in it. It was working fine yesterday and now suddenly advises it cannot launch due to a problem on EA's end. I have already reinstalled EA Play and Mass Ef...
Forum Discussion
I'm one of the people with the same issue (I come from the topic that DFTM1 has given the link to). My situation is a bit more peculiar as I have two accounts, one from 2012, the other from 2019. ME3 runs perfectly from the 2019 account. With the old one, the error message pops up. The only other difference is the newer account doesn't have the singleplayer DLCs (apart from Extended Cut).
If your financial situation allows it, you can try creating a new account and buying the game again. If the new account launches the game alright, you can virtually exclude a wide range of reasons (and skip the troubleshooting on your end).
I dug around in the ea app logs and found the following:
49 [2023-05-21T07:25:07.238Z] PID: 7324 TID: 12564 ERROR (eax::services::localStorage::logOnError) Operation [reading]: Could not find file or could not create containing folder for category "AQ", file path [C:\Users\dftm1\AppData\Local\Electronic Arts\EA Desktop\AC\production\1f1f2a073e11ec70b3c161c896d4490c5f93a43d4ef318f7f82837ce360473a5\AQ] 55 [2023-05-21T07:25:07.522Z] PID: 7324 TID: 12564 WARN (eax::AchievementManager::queryActiveUserAchievements) Failed to get entitlement store for active user 67 [2023-05-21T07:25:09.647Z] PID: 7324 TID: 1564 WARN (eax::ui::GamesManagerProxy::getGameStatusV2) Found no offer id matching 'OFB-DRGN:109555786' in entitlement list 68 [2023-05-21T07:25:09.648Z] PID: 7324 TID: 1564 WARN (eax::ui::GamesManagerProxy::getGameStatusV2) Found no offer id matching 'OFB-MASS:59468' in entitlement list 91 [2023-05-21T07:25:23.577Z] PID: 7324 TID: 1564 WARN (eax::ui::GamesManagerProxy::getInstallSettings) Could not find entitlement for offer OFB-MASS:59468 92 [2023-05-21T07:25:23.579Z] PID: 7324 TID: 1564 WARN (eax::ui::GamesManagerProxy::getGameStatusV2) Found no offer id matching 'OFB-MASS:59468' in entitlement list 93 [2023-05-21T07:25:23.579Z] PID: 7324 TID: 1564 WARN (eax::ui::GamesManagerProxy::getGameStatusV2) Found no offer id matching 'OFB-MASS:59468' in entitlement list 98 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 12564 INFO (eax::domain::model::content::environmentHelpers::getPathAndArgsLaunchParams) installInfo.executablePath=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe] installFolder=[C:\Program Files\EA Games\Mass Effect 3\] 99 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 12564 INFO (eax::domain::model::content::environmentHelpers::getPathAndArgsLaunchParams) Got exePath=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe] from defaultLauncher. 100 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentInstallStateChanged) Created launchInfo and added it into licenseRequests task for offerId=[OFB-EAST:43287] launchInfo.executable=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe] 101 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 3508 INFO (eax::services::LicenseManager::requestLicense) Requesting license: 71338. 102 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 3508 WARN (eax::services::drm::checkLicense) Invalid license 103 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 3508 INFO (eax::services::LicenseManager::requestLicense) License not found or needs updating: 71338. Requesting new license. 104 [2023-05-21T07:45:15.206Z] PID: 7324 TID: 3508 INFO (eax::services::drm::getMachineHashAlg) Found OOA version: 3.2.4 105 [2023-05-21T07:45:16.049Z] PID: 7324 TID: 3508 WARN (eax::services::drm::requestLegacyLicense) Failed to get license: [100009] 106 [2023-05-21T07:45:16.049Z] PID: 7324 TID: 3508 WARN (eax::services::LicenseManager::requestLicense) Request License FAILED: 71338. 107 [2023-05-21T07:45:18.405Z] PID: 7324 TID: 9936 INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":true,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"elapsed_time":3.3076972},"taxonomy":"taskbar_alert_end","throttleCount":0,"timestamp":"2023-05-21T07:45:18.398","weight":0.0}] 108 [2023-05-21T07:45:20.326Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Handling game launch request (InitialRequest): offerKey.offerId[OFB-EAST:43287], offerId=[], offerKey.externalType=[], contentIds=[], requestOwner=[EA], requestSource=[Client], slug=[] 109 [2023-05-21T07:45:20.326Z] PID: 7324 TID: 12564 ERROR (eax::components::clientLibrary::ClientLauncher::launchRequest) Could not find an entitlement for OfferID=[OFB-EAST:43287], InstallOwner=[1], RequestOwner=[1] 110 [2023-05-21T07:45:20.326Z] PID: 7324 TID: 12564 WARN (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) GamePreLaunchError: [EntitlementNotFound] for offerKey.offerId=[OFB-EAST:43287] Retry Available? [true] Suppress Error Msg? [false] 111 [2023-05-21T07:45:29.675Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientContentCache::handleContentUpdated) Content cache: SYNC COMPLETE 112 [2023-05-21T07:45:29.728Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleEntitlementCacheUpdated) Entitlement info updated. Retrying the game launch for slug=[], offerKey.offerId=[OFB-EAST:43287]... 113 [2023-05-21T07:45:29.728Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Handling game launch request (RetryAfterContentRefresh): offerKey.offerId[OFB-EAST:43287], offerId=[], offerKey.externalType=[], contentIds=[], requestOwner=[EA], requestSource=[Client], slug=[] 114 [2023-05-21T07:45:29.728Z] PID: 7324 TID: 12564 ERROR (eax::components::clientLibrary::ClientLauncher::launchRequest) Could not find an entitlement for OfferID=[OFB-EAST:43287], InstallOwner=[1], RequestOwner=[1] 115 [2023-05-21T07:45:29.728Z] PID: 7324 TID: 12564 WARN (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) GamePreLaunchError: [EntitlementNotFound] for offerKey.offerId=[OFB-EAST:43287] Retry Available? [false] Suppress Error Msg? [false] 116 [2023-05-21T07:45:29.728Z] PID: 7324 TID: 12564 ERROR (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Launch request failed (RetryAfterContentRefresh): Error=[EntitlementNotFound], offerKey.offerId=[OFB-EAST:43287], offerId=[], externalType=[], contentIds=[], requestOwner=[EA], requestSource=[Client], slug=[] 117 [2023-05-21T07:45:29.744Z] PID: 7324 TID: 9936 INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"estr":"EntitlementNotFound (retried after content refresh)","id_list":"","offer_id":"OFB-EAST:43287","slug":"","title_launch_redir":"","title_launch_source":"client"},"taxonomy":"game.launch.erro","throttleCount":0,"timestamp":"2023-05-21T07:45:29.728","weight":0.0}] 118 [2023-05-21T07:45:29.863Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientContentCache::handleContentUpdated) Content cache: SYNC COMPLETE 119 [2023-05-21T07:45:29.868Z] PID: 7324 TID: 12564 INFO (eax::domain::model::content::environmentHelpers::getPathAndArgsLaunchParams) installInfo.executablePath=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe] installFolder=[C:\Program Files\EA Games\Mass Effect 3\] 120 [2023-05-21T07:45:29.868Z] PID: 7324 TID: 12564 INFO (eax::domain::model::content::environmentHelpers::getPathAndArgsLaunchParams) Got exePath=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe] from defaultLauncher. 121 [2023-05-21T07:45:29.868Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentInstallStateChanged) Created launchInfo and added it into licenseRequests task for offerId=[OFB-EAST:43439] launchInfo.executable=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe] 122 [2023-05-21T07:45:29.868Z] PID: 7324 TID: 2252 INFO (eax::services::LicenseManager::requestLicense) Requesting license: 71402. 123 [2023-05-21T07:45:29.869Z] PID: 7324 TID: 2252 INFO (eax::services::LicenseManager::requestLicense) Successfully requested license: 71402you could check if you have the same or similar errors. path to file
C:\Users\USERNAME\AppData\Local\Electronic Arts\EA Desktop\Logs\EADesktop.log
EA_ShepardCommunity Manager
@aviann_te Your newer account has different entitlements than the old one. A new version of the game was published a few years ago. Live Support can fix that on their end so if this happened to others, I would suggest reaching out to support and having them take a look at the account.
Unfortunately, we were only able to get this answer:
In the meanwhile I would suggest you to reinstall the game and check if it works. I will be reporting it from my end and I will really appreciate if you report the bug on the below link:
https://help.ea.com/en/search/?category=report-a-bug
Our team will try to reproduce the issue with your details and will resolve the issue for you. Our team will not message you directly, however our team will share the information on the bug that you will report. Once the investigation is completed, our team will help you to r launch game , it may take sometime and team will check this and make sure to fix this .
18:32
I will suggest you try to launch the game after sometime and check if that doesn't work , please reach us back to get an update on this , your incident id 145402256.the first two chat sessions were just trying to find a problem in my PC, the third session was "looking at my account".
I do not know how to convince support to "look at my account correctly" so that they would fix the problem.- EA_Shepard
@DFTM1 Thank you. I am sending it over. These should be fixed easily and it is possible not everyone knows about it.
