Mass Effect Andromeda fails to launch
Downloaded Mass Effect Andromeda, and decided to play, I click on the play button,it tries to load the game, but does not show anything and returns me to ea app and at the same time does not give out...
Forum Discussion
I did everything You told, but still no good.
Did you clean installed Window 11 or did you upgrade?
- Hit Windows key and X.
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
- Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
- If errors are found, notify us. If no errors were found reaped steps 1 & 2.
- Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
- The system will start validating soon. If it throws an error, please list it here.
- After it reaches 100%, hit Windows key and X again.
- Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
- Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
- Post the message you receive at the end of the processes here.
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.> Did you clean installed Window 11 or did you upgrade?
I upgraded it from Windows 10
Move the "Mass Effect Andromeda" folder from "Documents\Bioware" to your Desktop.
Repair the game again > Restart the PC > Test.
The problem is that there is no such folder there in Documents\Bioware.
- Press the Windows key and "R" at the same time.
- In the new Window, type or copy and paste "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) > Press ENTER
- Look if there are any "MassEffectAndromeda.exe.Xxxx.dmp" files in the "..Local\CrashDumps" folder.
- Zip 2 - 3 "MassEffectAndromeda.exe.Xxxx.dmp" files together and upload them at a free file hosting service like Dropbox or Onedrive.
- Post the link here.
If there aren't any dump files of ME:
- Press the Windows key > Write: Command Prompt > Right click on "Command Prompt" in the search results > Run as administrator.
- Copy and paste reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD into the prompt Window > Press ENTER.
- Play the game until it crashes.
- After the game crashes, let all Windows crash dialogues finish.
- Press the Windows key and "R" at the same time. > Type "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) into the new window > Press ENTER.
- Zip 2 - 3 "MassEffectAndromeda.exe.Xxxx.dmp" files together and upload them at file hosting service like Dropbox or you can use the Onedrive "public" folder.
- Post the link here.
If you want to undo the automatic dump creation, use the command below in a elevated command prompt (As in point 1) reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f
The error that lets Andromeda crash is a "SOFTWARE_NX_FAULT"
That means that code that is in a section of memory that is flagged as "no execute" (NX) is attempted to be executed.
Data Execution Prevention will detect this and terminates the application.
The problem is that there is no indicator why this happens.
We know it is not the game itself, it would fail on any system if there was a bug in Andromeda.exe.It could be a virus, another application or process (we should have ruled that out with the clean boot) a hardware defect or a bad driver and more.
At this point I would suggest a repair installation, (You will keep your data and your applications) or fresh installation of your OS.
(A repair installation is normally a safe process, but you should still make a full back up of all your important data before you attempt it.)
