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Valravn_Black's avatar
4 years ago
Solved

Mass Effect games stuck on splash screen

This is incredibly stupid. I can't even get any of the games from the new Legendary Edition to launch.I start up the launcher just fine, but when I try to open the first Mass Effect, it gets stuck on the splash screen. When I switch tabs and switch back, the splash logo goes black, and then nothing happens. I tried waiting 30 minutes for it to load, but nothing happens. 

My PC is more than capable of handling this game, and I have the latest drivers for my GPU. I tried running an SFC scan to repair any issues in Windows, but there were none. I tried repairing the game installation, but it came back with no issues.

Here are my specs:

Windows 10 Home 64-bit, latest version

Windows Defender antivirus, latest version

Nvidia RTX 2060 Super, latest drivers

32 GB of RAM

Intel i5-7600k CPU

Game is installed on a 1 TB M.2 drive

Is anyone else having these issues? Does anyone have a fix for this? Its insane that this game came out in an unplayable condition. 

  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @Valravn_Black  Please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

    If that doesn't make a difference, try editing one of the games' .ini files to force it to open in windowed mode.  Start with ME1, and open this file path:

    [install path]\Mass Effect Legendary Edition\Game\ME1\BioGame\Config

    Copy GamerSettings.ini to your desktop, so you have a backup.  Then set BorderlessWindow and Fullscreen to False, and try to open the game.  If that alone doesn't help, set ResX to 1600 and ResY to 900.  I'm not saying you need to play like this going forward, just that it might help to force the game to open in a smaller window.

    Your dxdiag doesn't list any MELE errors, which is either very strange or just an indication that the game isn't actually crashing.  But please check the Reliability Monitor for any related errors.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.

    For any recent errors that mention Origin or the MELE, or any that happened at the same time as you tried to play, please right-click on the entry, select "View technical details," copy the info, and paste it into a reply here.

54 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @AlannaSiobhan  Your graphics card is actually under the minimum requirement for the MELE.  That doesn't necessarily mean you won't be able to play at all, but it's a possibility.  Still, there are plenty of steps you can take to try to get the game working.  First, try disabling Game Mode and Game Bar, both of which you can find under Windows Settings > Gaming.  If that doesn't help, try playing in a clean boot:

    https://www.windowscentral.com/how-clean-boot-windows-10

    When you reboot, go through the Task Manager's background processes list disabling anything that doesn't absolutely need to be running.  Don't open anything other than Origin and the MELE.

    If that doesn't help either, let me know what antivirus you use, if any.

  • Leppo_77's avatar
    Leppo_77
    3 years ago

    Dude your comment deserves all the love in the world. Changing files did nothing for me. Unticking that * little in game box did. Much love

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