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Anonymous's avatar
Anonymous
13 years ago
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Mass Effect Infiltrator

I purchased Mass Effect Infiltrator for my Samsung Galaxy Nexus, and when i try to download the update, it just keeps telling me that it cannot connect to the EA servers. The prompt tells me to go to...
  • EA_Spectre's avatar
    EA_Spectre
    13 years ago

    Hi langen09,

    You can try the following troubleshooting steps:

    1. Make sure that there are no background processes running.

    2. Ensure that you have the most updated version of the game and your device's latest firmware running on your Mobile device.

    3. Turn Location Services ON.

    4. Click Settings from the home menu or the 'App Menu' (from outside the game) > Applications > Manage Applications > click Mass Effect Infiltrator and check the Android Compatibility Box.

    5. Click Settings from the home menu or the 'App Menu' (from outside the game) > Applications > Manage Applications > click Dead Space and check the Android Compatibility Box.

    6. Exit the game, turn off and reset your device, then restart the game.

     

    Please let us know if that helped you.

     

    Thanks,

    Ursula

EA_Spectre's avatar
EA_Spectre
Icon for Community Admin rankCommunity Admin
13 years ago

Hi langen09,

You can try the following troubleshooting steps:

1. Make sure that there are no background processes running.

2. Ensure that you have the most updated version of the game and your device's latest firmware running on your Mobile device.

3. Turn Location Services ON.

4. Click Settings from the home menu or the 'App Menu' (from outside the game) > Applications > Manage Applications > click Mass Effect Infiltrator and check the Android Compatibility Box.

5. Click Settings from the home menu or the 'App Menu' (from outside the game) > Applications > Manage Applications > click Dead Space and check the Android Compatibility Box.

6. Exit the game, turn off and reset your device, then restart the game.

 

Please let us know if that helped you.

 

Thanks,

Ursula

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