Mass Effect: LE refuses to install

Nope, there's no Mass Effect Legendary Edition in there.

However, I do have the old versions of Mass Effect 1 2 and 3 in there. Would that cause a problem? I didn't want to remove them until I manage to get MELE running, and even then I'd prefer not to remove ME3 to keep access to the multiplayer mode, but if that's the problem...

Please Run REVO again and see if it can find the MELE. 

If yes remove it as described above. 

Hi! Thanks for answering! So, to reply to your questions: I currently have 384 go of space, it's an internal drive. I do have an external drive as well, and did try to install the game on it when it wasn't working, to see how it'd go, but that did nothing different. As for whether I uninstalled the game from Steam before removing it or not, well, unfortunately I don't recall; it's been a while ago. I do believe I did: I'm usually thorough and, knowing who I am, it's what I would do. But I can't guarantee it.

As for the whole DxDiag thing, well, like you asked, I added it to this reply (I did remove the machine name line, so there's that). Hope you can find something useful! Thanks!

EvaGolden 

EvaGolden wrote:

Hi! Sorry it took so long to answer, I had to find a time to apply the solution you provided.

No problem, we are still here. 😉

How much space do you have on the drive you try to install on?
Is that a internal or a external dive? 
Did you uninstalled the game before you removed it from your Steam library? 

Please add a DxDiag to your next reply.

A DxDiag is an overview of your PCs technical features and recent software errors.
There is no personal info in it except for the “Machine name” in the second row.
(You might delete the “Machine name” line if you wish too.)

How to create a DxDiag:

1. Press the Windows key and "R" at the same time.
2. Copy and paste or type "DxDiag" (Without the quotes) into the new field. > ENTER
3. Wait until the green bar is gone > Click on "Save all information"
4. Save the file to your desktop.
5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
7. Reply.

Hi! Sorry it took so long to answer, I had to find a time to apply the solution you provided.

So, on the one hand, thank you for answering and trying to provide an answer. Also, thank you for the step-by-step solution; my compuer skills are sub-par, so that was helpful!

But on the other hand... It didn't work. The game still refuses to install itself... :(

If you (or anyone else) have any other solution that might solve this problem, it would be greatly appreciated! Also, a step-by-step of the solution, like the one holger1405 just gave because, again, my computer skills are pretty bad! lol :p

Nevertheless, thanks again for trying!

EvaGolden 

Please clear your temp files:

• Press the Windows key and "R" at the same time
• Into the new window, type or copy & paste:  "%temp%"  (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\\Temp" folder. > Delete all files and folders in it.  
  (If some files or folders can't be deleted, reboot and try again.)

Then:

• Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
• Run "Revo Uninstaller" > EA app.
• At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advanced" > Browse.
• If "Remaining registration content found" is displayed > Select All > Delete > Next
• When "Remaining Data and Folders" is displayed > Select All > Delete.
• Restart the PC
• Download a new EA app setup exe from here. (Do it even if you already have the installer!)
• Install EA app.
• Run EA app as Administrator > Click the EA app shortcut on your desktop > Run as Administrator. 
• Test.