Mass Effect Legendary Processing
I preordered Mass Effect Legendary on PC download. I was supposed to be able to download it yesterday. I purchased it on 3/26/2021, yet when I try to download it I get a failed error. I have submi...
Forum Discussion
EA_David
Community Admin
Community AdminHi, the most common reason for items to be stuck processing is if the pre-order was made a while back and the payment method has since expired.
Generally the money for the pre-order isn't taken until fairly close to launch rather than at the original pre-order time. So you can check back on your financial records to check if you have indeed been charged, and if your payment method used at the time is still valid. If you weren't charged, the easiest thing now is to cancel and re-order.
If you were charged and are having issues, please reach out to support to take a closer look. https://help.ea.com/en/contact-us/
My payment method was not expired, I used the same one to purchase this at GameStop. Also, the charge was already processed at my bank.
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