ME Andromeda (Steam) didn't run

Shamai36​ 

Sorry for the late reply! For some reason, none of your earlier replies made it into my notifications.

Please clear your temp files:

• Press the Windows key and "R" at the same time to open the Run dialog box.
• Into the new window, type or copy & paste:  "%temp%"  (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\\Temp" folder. > Delete all files and folders in it.  
  (If some files or folders can't be deleted, reboot and try again.)
  
  

Then:

• Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
• Run "Revo Uninstaller" > EA app.
• At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advance" > Browse.
• If "Remaining registration content found" is displayed > Select All > Delete > Next
• When "Remaining Data and Folders" is displayed > Select All > Delete.
• Restart the PC
• Download a new EA app setup exe from here. (Do it even if you already have the installer!)
• Install EA app. (Use standard settings.)
• Run EA app as Administrator > Click the EA app shortcut on your desktop > Run as Administrator. 
• Test. 

holger1405​  any idea what happend? 

why #easupport dont help :(

also screen what happend in EA app on top 

here translation

Some features were disabled because the EA app was launched from within another application.

Small update, just now i see app EA closing automatically, them open again...need login with email and password and still dont' run

Here dxdiag.txt

Shamai36​ 

Please add a DxDiag to your next reply.

A DxDiag is an overview of your PCs technical features and recent software errors.
There is no personal info in it expect for the “Machine name” in the second row.
(You might delete the “Machine name” and “Machine Id” line if you wish too.)

How to create a DxDiag:

1. Press the Windows key and "R" at the same time.
2. Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
3. Wait until the green bar is gone > Click on "Save all information"
4. Save the file to your desktop.
5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
7. Reply.