[PC] Mass Effect Online Access Error in Multiplayer Mode
Commander, you’ve received a new message at your private terminal! When downloading Mass Effect 3 or Mass Effect Andromeda, players may run into one of the following errors: Mass Effect 3 - "An online pass is required to access the online features of the game." Mass Effect Andromeda - "Missing Online Access" Changes to the EA account cause these specific errors. These can include but are not limited to the following: EA Play subscription expired Account Mergers A separate account downloaded the DLC If you encounter this error when launching the game, first try the following steps to see if this resolves the error(s). Delete EA License Files: Make sure the EA app is closed. Press the Windows key and "R" at the same time. Type or copy and paste "ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER Delete all files within this folder. Clear Windows temp files: Press the Windows key and "R" at the same time Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER" Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it. (If some files or folders can't be deleted, reboot and try again.) If the above steps do not resolve the issue, you will need to contact our Support Team who will review your EA account and make any necessary changes with you. You can contact our live support at help.ea.com. Chose the following options Create a new case Mass Effect PC Manage my account Can’t log in In the Subject line Mass Effect Online Access Error Please describe your issue - Short, sweet, and to the point! For Example, "I downloaded Mass Effect 3 or Mass Effect Andromeda, and when I logged into multiplayer, I was met with an error that said I was missing the "Online Access." This is preventing me from connecting to multiplayer mode." At this point, you can send an email or scroll under Other Support Options and connect with a Chat Advisor. Thanks!
Mass Effect Andromeda "You are not allowed access to online features"
Yes, another one of these. After spending many hours over multiple days discussing this issue with both EA and Steam support I was finally told to just report my issue here. In short, you have probably heard this one before. When I boot up Mass Effect Andromeda it greets me with the error message "You are not allowed to access the online features of this game". After following the steps outlined in this ( [PC] Mass Effect Online Access Error in Multiplayer Mode | EA Forums - 9200656 ) forum post to no avail I contacted the EA support for the first time. Over the course of a few hours with multiple support agents attempting to help the end result was, that their internal system does not recognize me owning the game in the first place. They instructed me to reach out to Steam support since I had bought the game through them and ask for "the specifics of the purchase" (The automatic translation making it quite difficult to actually follow what exactly they were trying to tell me by the way). So I did just that, with the Steam Support getting back to me after two days stating that on their end all is fine, I own the game and it is registered in their system. Great, back to EA support I was sent. I explained my issue for what felt like the 100th time and eventually the support agent figured out that yes, indeed, their system does not recognize any ownership on my account of a product key regarding Mass Effect Andromeda. After telling me that they would help me if they could, they said they would report it to their internal team and sent me here to report my issue once more, hence this post. I have seen multiple posts about this reaching back many years. Some are marked as resolved, others aren't. Lets see my luck
[PC, Windows 10] - Mass Effect (2007) Freezes on main menu after reinstall
See title. I reinstalled Mass Effect after installing a couple of mods caused the game to fail to launch - immediately prior to installing the mods, the game launched and ran fine. Here are the two mods I tried - ME1 Recalibrated, MERLIN. I uninstalled using the EA app, deleted the "Mass Effect" folder in the 'This PC\Documents\BioWare' directory and then reinstalled via the EA app. I did not try to reinstall the mods; the freeze occurs with the vanilla install. The seems to freeze after a very consistent amount of time, less than 10s, after launching and requires the task manager to close. If I let the intro vidoes play, it freezes before "Demiurge Studios" appears and if I spam Esc, it freezes at the transition from the title screen to main menu. Things I've tired Running as admin + XP SP3 compatibility mode Not running as admin + XP SP3 compatibility mode, RUNASINVOKER via registry editor string Installing legacy PhysX system software https://www.nvidia.com/en-us/drivers/physx/physx-9-13-0604-legacy-driver/ Reparing installation via EA app Deleting 'Config' and 'Save' folders in 'This PC\Documents\BioWare\Mass Effect' before launching in offline mode Disabling EA app overlay Installing OpenAL Disabling mandatory ASLR in Windows Defender Running 'MassEffectConfig.exe' and trying various video and audio settings before launching Eg. Fullscreen vs windowed, vsync vs no vsync, hardware vs sofware audio Launching after clean booting Nothing I've tried seems to affect how the game freezes. I've attached my system's dxdiag info and the latest log file from the Mass Effect Documents folder. I'm at a loss for what to try next. Any and all help is very appreciated!
Mass Effect Andromeda not launching (PC EA app)
Hello, I have a problem with Mass effect Andromeda not launching from the EA app. I am on PC from the EA app (no steam). When I try to launch the game, it immediately crashes to desktop. From what I have seen from the task manager, ME Andromeda does briefly show but crashes to desktop before even launching and I am back to EA app. I did not have this issue when the launcher was Origin if it helps. Anyone has a solution for this? I have also attached a dxdiag file in case it helps.
Mass Effect 1 2007 CD-Ver
Hello, I've been tinkering with an old Pentium 4 machine these last days and wanted to install my Mass Effect 1 CD-ver game on it (Running WinXP, 32-bit). The problem i'm having is when I try to launch the game, it gives an error message saying: "The game can not start. The game needs access to the internet in order to verify ownership of this game. Please ensure that your computer is online and try again" I know for a fact that it is connected to the internet and there is a stable connection, so my only conclusion is that the EA/ME servers for verification has been taken offline. Is there no way to get this game to work on an old XP 32-bit machine? As far as I know support for EA APP/Origin for 32-bit systems has ended, which also makes it impossible to buy through that storefront. Now I know I could just install a 64-bit system, but i'm trying to run it on legacy hardware. Any way to solve the connection/verify issue without having to upgrade to 64-bit?Takes 20 mins to Launch Mass Effect Legendary
Hi there, As the title states, I am taking supremely long to boot up the game. I had just finished LE1 and wanted to start LE2. After finishing the day, I had closed the launcher and went back in to see LE2, and it had taken really long to boot the game. I suspected it had to do with the large save files from LE1. So I followed one of the forums and tested to remove the save files and placed it elsewhere in my computer to check. I was right, once the save files had been taken out, the launcher booted up immediately. Now that I want to port over to LE2, I want to know how to preserve my game files, while wanting to play LE2 (which i can't because of the long load time). One of the errors that the EA launcher error code that shows up often is EC10604. At present I have uninstalled and deleted all mod managers and have preserved a copy of my game files from LE1 I had uninstalled and installed the game several times and the long load time still persists. I had also heavily modded the game. Anyone able to help me please, thank you!
