Community Admin@garionorb Can I check on your exact audio setup? If you have details of your PS5's audio settings that might help too.
@bentl78 Hey, do you happen to have a link to any specific Reddit posts reporting this. Every bit of info helps.
Thanks.
For me ME2 and 3 had the wonky sound where I was unable to hear the audio. ME1 had some minor audio issues, but dialogue was centered and the game was playable. I am playing on a PC with a RTX 2070. The HDMI on the video card is connected directly to my Yamaha - AVENTAGE 7.2-Ch receiver. Have the Nvidia sound controller on the card set to default device for sound. From there I have a standard 5.1 sound system set up. Two large front speakers, smaller back speakers, a center channel and a woofer.
During the opening 20-30 minutes it was seemingly random which sequence would sound fine to which one would not. Miranda and the Illusive Man sound just fine. Dialogue is centered properly, and the noise from the Illusive Mans office comes from the correct channels. Explainer Text. Normandy shows up, and we have the panning sequence around the bridge and you can’t hear Joker or any of the voices. Liara and Shepard also have the same issue before she gets to the escape pod.
After the ship gets hit again I think the sound was ok, but not sure. Once you gain control and walk into vacuum it appears to sound ok, but again, not sure. Talking to joker before he escapes the same things happen. Hear one line of dialogue, not the next. This continues to the point where I stopped at meeting Jacob. The noise when talking to Jacob was very strange, everything sounded tinny and off, I could not tell from what direction screams and explosions were coming from. Briefly tested ME3, and it has the same thing.
I also tested both games on my 2.1 speakers on my PC, now have the onboard motherboard audio set as default device for sound, both games sound just fine there. The issue seems to be with how the games mix the 5.1 audio, but they downmix to 2.1 audio just fine. Also, the old games from 2010 and 2012 had perfect 5.1 audio support, or at least I never had an issue with them, and before this release I regularly played them on my PC connected to my sound system at least once a year.
Edit: so after working with it some, I was able to get it working on my 4K TV/Sound system in what is effectively 2.1 audio. Any of you guys with nice amps that can do 5.1 should be able to force 2.1 audio, as I already mentioned it down-mixes into 2.1 just fine, at least on PC. Consult your manual on how to do this, most of the time it’s just a setting in the options. I know it’s not ideal, and it’s totally valid to still want a refund, and it’s possible it still would not work on PS5. But it might be worth a shot before going through a refund.
