Try to change the EA password to something without special characters > test.
Is your username or your password including special characters?
Are you on a private network or a public (university) network?
I bought Mass Effect 1 & 2 including the ME2 digital deluxe DLC (promo key, Cerberus key, & game key) from steam in 2014. I have proof. This month in order to play the full game with all DLCs I bought the ME 2 Deluxe DLC bundle from Origin. I was not able to get the bundle activated and working on steam so I upgraded my Origin account by activating the Mass effect 2 game that was originally on steam only on Origin using the game key. Origin accepted the key and placed the game in my account. However, my new DLCs bought on Origin is not activating after installing them in the game. At the main menu page after starting, it says that it was unable to authorize the listed DLC and that I need to log into Cerberus Network with the account used to purchase the DLC. I have tried getting into Cerberus but I can’t remember my password. I have read some of the recommended solutions and have even cleared out my catch. I also changed the passwords on both my steam and Origin leaving out any special characters. But it does not work as the message is the same. Can you assist me? I hope I am at the correct platform.
If you can't remember the password of the account you purchased the DLCs with there is nothing you can do on your side to make them work.
You can contact EA Support and see if they can help you but I am not sure if they are able too.
Thanks Hero,
I tried to get into the EA help web site but I am not able to. Is there any other way that I can contact EA? Please assist. Thanks.
Restarting the router, changing the region to English (if not already set this way), changing Browsers, disabling add-ons especially anti-script and ad-block software or the windows firewall and the virus scanner for the contact attempt could help.
Here is an EA contact guide.
If all this fails and call becomes the only option, you can use a Voice-Over-IP service like Skype, Viber, or Google Voice for this call to reduce the cost. Just put your location in the Voice-Over-IP service to UK. (UK number +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)
More international Telephone numbers:
UK: +44 203 0141818
France: +33 4 81 68 08 08
Spain: +34 911 230 490
Germany +49 221 37 050 193
Austria: +43 720 88 33 49
Mexico: +52 33 4770 5297
Norwegian: +47 21 08 17 06
Dutch: +31 20 80 83 219
Swiss +41 225 18 10 05
Poland +48 22 39 70 840
You also could try EAs Support on Twitter or on Facebook.
