@DoctorDAM Yes I read your 2020 public forum report, exactly. I had a BioWare emplyee contact at the servers who was able to fix N7 HQ progression globaly in few minutes as soon he was told (along with Retaliation glitch per account). Nobody was able to fix that after 2 years prior making the world wide reports on the post 2018 EA account via forums nor via opening cases with EA Advisors, as the reprots never reached the server team, he was completly unaware this was a mass world wide problem for every post 2018 account, it is only that his direct involvement with players, playing the game, with us, how he found out. He also said that he alone cannot fix the leaderboards and joining, as that requires game team to patch the game, which was disbanded long ago when support for the game ended. He quit BioWare and I am no longer able to notify any employee directly. We have to do it via opening cases with EA Advisors and via public forums, which is the right thing to do providing it has effect, but as we know from the hard five years pointless attempts to communicate, I fear that like before, repeating the same procedure is ineffective. If we could talk to people working on the fix, we would make significant progress, maybe even resolve this within a day. We know that the private servers have fixed joining problem by patching the game's .exe file.
However, during this summer, the game versions have been unifed... Standard editions for both games became their better Deluxe versions, aka someone updated both Mass Effect games to have (almost) all DLCs, and standard editions (aka delxue editions) did not exist anymore, maybe in name but not in the content. You could not for example buy DLC bundle for Mass Effect 3 anymore, they were given to you for free even if you had the standard edition and new buyers could only buy deluxe edition at the price of standard edition.
Around those months is when suspcious activity started with both games, and before that enforcment of EA app that was (and still is) incomplete product that does not have basic functionalities (search box for friendlist, invitations independed of overlay, and desyncing with steam, steam still asks for Origin to verify game ownership, etc).