So, I paid for EA play so I could play Mass Effect 3's multiplayer. The game is on my steam account through the EA play system. When I launch via steam it says I need a product Key. I click to put in a key (that I don't have) and the launcher tells me I'm not online.
Unfortunately, I don't have a license folder in any of my EA folders. I've even got view hidden objects on. I can only assume it has to do with using EA play rather than actually owning the game.
MrScottyBear wrote:
Unfortunately, I don't have a license folder in any of my EA folders.
This is the problem, unfortunately the other workaround, installing the game via the EA app, will not work if you have purchased EA play on Steam.
I would contact Steam and EA help directly with this problem, imho both companies have a responsibility here.
I also will tag @EA_Shepard, I was away a lot last moths and might missed a possible solution.
This "copy-paste" answer will work for people who already had the game installed through Origin, so I will not retire it as it is still very relevant and an easy fix to try.
Thanks for your opinion though. 🙂
Community Manager@MrScottyBear There are a few things going on here. The product key and you not being online. Was the game originally purchased through Steam?
For the not online error, can you attach a screenshot? There are a few of these that we cant fix here and have to be resolved through support a specific way.
