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TyrTheSynth's avatar
TyrTheSynth
2 years ago

MELE(Steam) Failing to start due to Link2EA issues

As the title says, when I (and many, many other users) try and start Mass Effect: Legendary Edition from either the EA App or on Steam, the Link2EA app function will start, then just fail, without ac...
me legendary edition
TyrTheSynth's avatar
TyrTheSynth
2 years ago

@EA_Shepard 

I've gone about trying to start up the game, and the issue does persist. The real difficulty is that there isn't even any messages sent, it just opens up a blank window that would be the Link2EA window asking if I wanted to actually start the game, and then it closes a few seconds later. Having looked through the Task Manager, whenever I try to open the game, Mass Effect does not appear to be in the active Apps or the Background Processes, though the extra EA app, likely Link2EA, does open, closing soon after.

Below I will link two images, the first of the Link2EA window appearing blank, the second of the EA Launcher showing the game trying to start, and Steam picking up that I'm trying to launch the game, in the back ground.

If you need more images and info, I'm glad to provide them. Thanks for your responses so far.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@TyrTheSynth Gotcha, okay so below is where I would start. Im sure some you have done but maybe some you have not. You said you tried a lot so we have

EA App's Cache (Top Left Menu > Help > App Recovery)

Nvidia

Delete Windows Temp Files

  • First, make sure you close as many programs as you can
  • Press the Windows key + R, go into the file explorer
  • Type in %temp%, and hit Enter
  • Delete everything it allows you to delete
  • Reboot the PC

Optional Registry clean-up

  • install CCleaner (it's free) from here
  • Run Registry cleaner
  • Click review selected issues
  • Do you want to back up? No
  • Click Fix all selected issues

DNS Flush

  1. Click the Start button. It’s the Windows logo in the bottom left corner.
  2. Select Command Prompt.
  3. To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd.
  4. You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes.
  5. If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed.
  6. In the command prompt window, type ipconfig /flushdns.
  7. Press Enter.
  8. You should see a message confirming that the DNS Resolver Cache was successfully flushed.
  • TyrTheSynth's avatar
    TyrTheSynth
    2 years ago

    @EA_Shepard 

    Thanks for these recommended processes. Off the top of my head, I know I've cleared the app cache multiple times, and I'm pretty sure I'd tried deleting the Windows Temp Files, but I'll try them again, and document their success here.

    • Clearing App Cache - Same result, game will not start
    • Deleting Windows Temp Files - Same result, game will not start
    • CCleaner Registry Cleanup - Same result, game will not start
    • DNS Flush - Same result, game will not start
    • NVIDIA Phyx Legacy - Same result, game will not start

    I'm still rather sure it's not an issue overtly with the game that causes it to not start. As I'd said in the original post, I did have the game working for some time. The only major difference between the times when it worked, and now, is how the Link2EA App function works, with it simply just not working, and thus not allowing me to start my game. I of course, don't know for sure, I'm just theorizing as to what might be happening, but regardless, thanks for the continued support, I hope to hear more later!

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