Forum Discussion
EA_Shepard
Community Manager
2 days agoVirtualFiend349 Hey, so for these, we need to have cases set up on accounts as they have to be verified with the player first and make sure they are using the right account. That is not what we can do here is which is why these are handled by advisors. If they directed you here, I need that case number.
Ultimately, they are the ones who resolve these because they have to go into the account with you.