Mass Effect Andromeda repeatedly crashing due to 0xc0000005 error
I just reinstalled Andromeda following a Legendary Edition run, and cannot make it even INTO the Prologue; the game crashes, without fail, during the shuttle sequence from Ark Hyperion to Habitat 7. I disabled all mods, deleted the ModData folder, deleted settings and all saves from my Documents folder and reinstalled the game from scratch for a 100% clean build. Even completely vanilla, the game still crashes. I was able to play on launch and back in 2021 just fine. It cannot possibly be a hardware issue- my laptop exceeds the specs of what I had in both 2017 and 2021. It's not from mods, as stated. However, I cannot for the life of me figure out what it is. DxDiag attached. The latest crash log .dmp is: (Apologies for the long text, but I can't attach the .dmp file) ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : AV.Type Value: Execute Key : Analysis.CPU.mSec Value: 312 Key : Analysis.Elapsed.mSec Value: 876 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 23 Key : Analysis.Init.CPU.mSec Value: 578 Key : Analysis.Init.Elapsed.mSec Value: 16116 Key : Analysis.Memory.CommitPeak.Mb Value: 148 Key : Analysis.Version.DbgEng Value: 10.0.27871.1001 Key : Analysis.Version.Description Value: 10.2505.01.02 amd64fre Key : Analysis.Version.Ext Value: 1.2505.1.2 Key : Failure.Bucket Value: SOFTWARE_NX_FAULT_INVALID_POINTER_EXECUTE_c0000005_MassEffectAndromeda.exe!Unknown Key : Failure.Exception.Code Value: 0xc0000005 Key : Failure.Exception.IP.Address Value: 0x1418a04c3 Key : Failure.Exception.IP.Module Value: MassEffectAndromeda Key : Failure.Exception.IP.Offset Value: 0x18a04c3 Key : Failure.Hash Value: {6c6255bc-d97d-5c28-9468-c31f00b4fa08} Key : Failure.ProblemClass.Primary Value: SOFTWARE_NX_FAULT Key : Timeline.OS.Boot.DeltaSec Value: 419931 Key : Timeline.Process.Start.DeltaSec Value: 92 Key : WER.OS.Branch Value: ge_release Key : WER.OS.Version Value: 10.0.26100.1 Key : WER.Process.Version Value: 1.0.0.0 FILE_IN_CAB: CrashDump_2025.07.20_01.10.12.171.dmp COMMENT: Frostbite MiniDump. Address: 00000001418A04C3 (In Windbg type: .ecxr) [EOF] NTGLOBALFLAG: 0 CONTEXT: (.ecxr) rax=00000000330ef118 rbx=00000001b38fd120 rcx=00000000000087a0 rdx=00000000330ef350 rsi=00000000330ef610 rdi=0000000000000002 rip=00000001418a04c3 rsp=00000000330eefb0 rbp=00000000330ef0b0 r8=00000000330ef6f0 r9=0000000009b472b0 r10=00000000330ef6f0 r11=00000000330ef660 r12=0000000009b472e0 r13=2aaaaaaaaaaaaaab r14=0000000140000000 r15=000000001f8b0090 iopl=0 nv up ei pl nz na po nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206 MassEffectAndromeda!JointPosMotionDataDistance+0xaea4a3: 00000001`418a04c3 490309 add rcx,qword ptr [r9] ds:00000000`09b472b0=???????????????? Resetting default scope EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 00000001418a04c3 (MassEffectAndromeda!JointPosMotionDataDistance+0x0000000000aea4a3) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000008 Parameter[1]: 00000001598a04c3 Attempt to execute non-executable address 00000001598a04c3 PROCESS_NAME: MassEffectAndromeda.exe EXECUTE_ADDRESS: 1598a04c3 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000008 EXCEPTION_PARAMETER2: 00000001598a04c3 STACK_TEXT: 00000000`330eefb0 00000001`418a0897 : 00000000`330ef660 00000001`b38fd120 00000000`330ef6f0 00000000`09b472b0 : MassEffectAndromeda!JointPosMotionDataDistance+0xaea4a3 00000000`330ef120 00000001`418a09ed : 00000000`330ef660 00000001`b38f9e40 00000000`330ef6f0 00000000`09b472b0 : MassEffectAndromeda!JointPosMotionDataDistance+0xaea877 00000000`330ef290 00000001`418a0897 : 00000000`330ef660 00000001`b38f97e0 00000000`330ef6f0 00000000`09b472b0 : MassEffectAndromeda!JointPosMotionDataDistance+0xaea9cd 00000000`330ef400 00000001`4189cc3b : 00000000`330ef660 00000000`1f8b0150 00000000`330ef6f0 00000000`09b472b0 : MassEffectAndromeda!JointPosMotionDataDistance+0xaea877 00000000`330ef570 00000001`418953af : 00000000`00000000 00000000`00000000 00000001`1fad0000 00000000`00000000 : MassEffectAndromeda!JointPosMotionDataDistance+0xae6c1b 00000000`330ef7f0 00000001`41897015 : 65ccdc5a`3efe76c9 00000000`afee81e0 00000000`bc2f9680 00000000`00000002 : MassEffectAndromeda!JointPosMotionDataDistance+0xadf38f 00000000`330efa20 00000001`41880439 : 00000000`00000000 00000000`00001bd0 00000000`23bad480 00000000`be00feff : MassEffectAndromeda!JointPosMotionDataDistance+0xae0ff5 00000000`330efc80 00000001`418801a6 : 00000000`23bad480 00000000`00000000 00000000`000000ff 00000000`000000ff : MassEffectAndromeda!JointPosMotionDataDistance+0xaca419 00000000`330efcc0 00000001`4187ff18 : 00000000`22a51b00 00000000`23bad480 00000000`22a51dd0 00000000`22a589c0 : MassEffectAndromeda!JointPosMotionDataDistance+0xaca186 00000000`330efd10 00000001`41881946 : 000003d1`be5d98e7 00000000`22a58a60 00000000`00000000 000003d1`be5da0b8 : MassEffectAndromeda!JointPosMotionDataDistance+0xac9ef8 00000000`330efd90 00000001`4184e328 : 00007ff9`ff407f9a 00000000`00000003 00000000`00001000 00000001`443373d4 : MassEffectAndromeda!JointPosMotionDataDistance+0xacb926 00000000`330efdc0 00000001`4184cc70 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : MassEffectAndromeda!JointPosMotionDataDistance+0xa98308 00000000`330efdf0 00000001`4184e417 : 00000000`248c2800 00000000`248c27c0 00000000`00000000 00000000`22a58a60 : MassEffectAndromeda!JointPosMotionDataDistance+0xa96c50 00000000`330efe50 00000001`40e3169d : 00000001`44337300 00000000`00000000 00000000`00000000 00000001`44337388 : MassEffectAndromeda!JointPosMotionDataDistance+0xa983f7 00000000`330efe90 00007ff9`270a4f6b : 00000001`44337388 00000000`22a58a60 00000000`00000000 00000000`02e30470 : MassEffectAndromeda!JointPosMotionDataDistance+0x7b67d 00000000`330eff00 00007ff9`270a5098 : 00007ff9`2715cb80 00000000`02e30470 00000000`00000000 00000000`00000000 : msvcr120!_callthreadstartex+0x17 00000000`330eff30 00007ffa`005be8d7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : msvcr120!_threadstartex+0x88 00000000`330eff60 00007ffa`01e1c34c : 00000000`00000000 00000000`00000000 000004f0`fffffb30 000004d0`fffffb30 : kernel32!BaseThreadInitThunk+0x17 00000000`330eff90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2c SYMBOL_NAME: MassEffectAndromeda+aea4a3 MODULE_NAME: MassEffectAndromeda IMAGE_NAME: MassEffectAndromeda.exe STACK_COMMAND: ~13s; .ecxr ; kb FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_INVALID_POINTER_EXECUTE_c0000005_MassEffectAndromeda.exe!Unknown OS_VERSION: 10.0.26100.1 BUILDLAB_STR: ge_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 1.0.0.0 FAILURE_ID_HASH: {6c6255bc-d97d-5c28-9468-c31f00b4fa08} Followup: MachineOwner
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