N7 Collectors Edition Materials Not Appearing - Online Pass Error

@lilmissnorti67

I assume you are on a console?

@holger1405

Nope PC.

In all my searching and Googling there doesn't seem to be a fix for either as a result of EA's removal of the requirement for the online pass...yet I still have the error when loading up the game that it cannot authorise the Online Pass DLC.

@lilmissnorti67

Do you use any mods?

Did you try to repair the game. (in Origin > Game Library > right click ME3 > Repair)

@holger1405

No mods - the DLC works fine on previous save games, just not new ones.

Have not tried a repair, but tbh I'm not sure how that affects it since it's working on other saves and not new ones.

@lilmissnorti67

Try it anyway, it will not alter your save-games.

So what you say is that old save-games work with the "N7 Collectors Edition Materials" but new one doesn't? 

@holger1405

Correct - Any of my previous save games that have the N7 hoddie, KEI-9 mech dog and N7 weapons work just fine. I open a new game, import from a new ME2 save and I am about 50% through the game (post Citadel coup) and have had no emails advising of these items. I know it's just a cosmetic issue and doesn't really affect gameplay (although I am missing my N7 Eagle and Valiant combo now) but I really dislike the casual clothing options for FemShep and the hoodie just fits (mostly because I'm wearing mine while playing too).

The only solution provided is to reset the online pass via the chat, but no one could do that for me yesterday and instead had to escalate to a specialist. I've ALWAYS (since launch) had the error come up about the online pass not being authorised and have just given up since no one can really fix it or tell me why.

@lilmissnorti67

As someone who plays mostly as an infiltrator, I understand. 😉

(For the clothing, there are some good mods available, if you are interested.)

But back to the problem, the point is that there is no online pass for PC anymore.

That's why I think the repair could help.

It is very late where I am, so I wont be able to answer your post today. Try the repair and test the game.

If the repair don't helps, try a new character without importing from ME2 also.

What DLCs do you have installed?

"From Ashes" is working?

@holger1405

I'm at work at the moment so will try the repair when I get home (in about 4-5 hours).

From Ashes is working as is all other DLCs (I have everything except the appearance packs). New game (no import) also wasn't working but again will try the repair.

Get some sleep and I will talk to you tomorrow (your time) 😉

Thanks for being more helpful than official channels.

@holger1405

Repair complete.

For the record, DLCs installed are:

Citadel

From Ashes

Resurgence

Retaliation

Rebellion

ME3 Soundtrack

Reckoning

N7 Collectors Edition Materials

Earth

Omega

Extended Cut

Leviathan

Launched game - still shows DLC error...specifically:

Unable to authorize the listed DLC

Please log in to the Alliance Network with the account used to purchase the DLC

Collector's Edition Online Pass Entitlement

Started new game, no import...did Earth, Mars and Citadel (so up to the first part to be able to freely move around pre-Palavan) and still no email for the N7 stuff. Changed to my in-progress game and still nada...

@lilmissnorti67

Ok, (regarding the PM), lets see what support can do.

If they don't have a solution I would try a clean re-installation of the game with a digital (Origin) copy. (use CCleaner to clean the Registry between the uninstall and the new installation.)