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cgb27's avatar
cgb27
3 years ago
Solved

None of the 3 games will launch

I'm having trouble launching any of the 3 games within MELE. I can get as far as the splash screen (N7 helmet in the bottom left, menu to select which game to play) and as soon as I select any of the...
me legendary edition
  • holger1405's avatar
    holger1405
    3 years ago

    @cgb27 

    cgb27 wrote:

    Sorry that it took me so long to reply, had a baby girl so my attention has been diverted elsewhere!

    Congratulations! 😃 And yes, that is somewhat more important. 😉

    • Turn off "Cloud storage" in Origin.
      (Origin menu > Origin > Application Settings > Install & Saves > Cloud storage > Off (Grey)
    • If you use Steam you don't have to do anything, unless you have added Mass Effect 1 manually to Streams cloud save function.
      (If you use EA app let me know.)
    • Make sure Origin, EA app or Steam are completely closed.
    • Go to "C:\Users\>your username>\Documents\BioWare\Mass Effect Legendary Edition" folder and move all the folders inside to a folder on your desktop.
      (Just to make this clear, the Mass Effect Legendary Edition folder must be empty.)
    • Test the games. (If you use EA app set it to offline mode before you start a game.)
  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @cgb27 

    • Go into your "C:\Program Files (x86)\Origin Games\Mass Effect Legendary Edition\__Installer\vc\vc2015\redist" folder.
    • Run the "vc_redist.x64.exe" as Administrator. (Right click the exe > Run as Administrator.)
    • Run the "vc_redist.x86.exe" as Administrator. (Right click the exe > Run as Administrator.)
    • Restart the PC. (A real "Restart", don't just shut it down and start again.)
    • Test.

    If you get a message that a new version is already installed tell us so.

    Edit: There is also not much space left on your system drive, that should not be the problem here, but you should make some room there rather sooner than later.

    • cgb27's avatar
      cgb27
      3 years ago

      Thanks for the reply - for both the 32 and 64 bit installers, setup failed with the attached message (another version is already installed).

      In my case, as I purchased MELE through Steam the path to my redist folder was C:\Program Files (x86)\Steam\steamapps\common\Mass Effect Legendary Edition\__Installer\vc\vc2015\redist just in case that's useful to know.

      • holger1405's avatar
        holger1405
        Hero+
        3 years ago

        @cgb27 

        • Go here.
        • Download the "vc_redist.x86.exe" and the "vc_redist.x64.exe" (You don't need the ARM version.)
        • Run the "vc_redist.x86.exe" as administrator. (Right click on the exe > Run as administrator.)
        • Restart the computer.
        • Run the "vc_redist.x64.exe" as administrator. (Right click on the exe > Run as administrator.)
        • Restart the computer.
        • Test.

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