I am having the same problem. Contacted EA Support via Chat and tried all the steps that they suggested at the following URLs.
https://help.ea.com/in/help/pc/pc-graphics-troubleshooting/
https://help.ea.com/in/help/pc/troubleshoot-vc-dll-errors/
https://help.ea.com/in/help/faq/clear-cache-to-fix-problems-with-your-games/
None of the above helped and EA closed the ticket and directed me to Answers HQ. Reviewed multiple MELE posts and decided to work my way through this one as it seemed to be the most promising and relevant. Note that this seems to be an issue that people are having with many EA games purchased through Steam.
Attached is my dxdiag file.
I have worked my way through pretty much all suggested steps in this post with the exception of the Clean Boot. May try that later when I have more time.
What I am specifically seeing is as follow: With Steam and EA App both open, regardless of whether I try to open the game using the desktop shortcut, the Steam Play button or the EA play button, I see a new Link2EA application open for 5-10 seconds. The Link2EA app shows onscreen with a border and title but is otherwise black. See attached Screenshot 🏀.
The Link2EA app then closes but nothing else happens. Was monitoring task manager and it looks like it is trying to open a second instance of the EA app (see attached Screenshot (8)
I wish you luck, but don't hold your breath. I gave up. EA has won. They have stolen their digital product back and there is nothing we can do about it.
If you are a superfan of the game and can stomach giving EA any more of your hard earned money, get a cheap copy for a console (if you have one). At least the console version has nothing to do with the EA App, so you will be able to play and enjoy this amazing series.
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