One or more of your purchases failed to process

Question

On the 13th of this month I tried to buy 1600 BW pts ingame via Origin but got an error msg and nothing happend.

But the following day I got an email from Origin & Pay Pal saying my money had gone through but I could not use the pts in game I got the msg One or more of your purchases failed to process.

I have spoken twice to customer support online and was told to wait and try again and the second person told me I would even get sent a code for a % off my next purchase on Origin that has still not come. Is this an on going problem that has yet to be solved ?

stayfrostyn7 · Answer

posted this in the wrong topic

ncurr · Answer

Okay can you or something move it then for me ?&nbsp;

shadowsutekh · Answer

I got my points, even with the error message, and it spent 260 of them because I have 1440 points left. I never got my merchandise from the store, and I cannot spend them! It gives me that godawful error message.

Answer

Yeah, the latest thing is the Spectre Pack. While every other pack in the Mass Effect 3 Multiplayer Store gives you the "failed to process" error, buying a Spectre Pack does not. What does happen is that the 160 Bioware points is deducted from your account, but you do NOT get the Spectre Pack in return. They just steal the points from you.

Answer

Do we have an answer to this problem, yet? Spoke to support, and they can't even refund me because the transaction is apparently stuck in some incomplete status.

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One or more of your purchases failed to process

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