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Anonymous's avatar
Anonymous
10 years ago

Online pass issue, but not a new purchase

Hey community,

I had a question since apparently EA in all their wisdom decided to remove chat support and also the report a bug feature for the netherlands for some reason.

I only have this contact option left now.

I've played Mass effect for 336 hours in total, pretty much all of it in multiplayer.

Today after not having touched mass effect for like 2-3 months I figured I'd buy the last 3 I didn't own yet; citadel, genesis 2 and omega.

I start up the game after installing all 3 and it tells me it can't verify the dlc.

So I exit, exit origin and then try again.

Now it tells me I need a online pass to access online features and can't access any of my dlc because they are not authorized.

I've tried to fix the local files, since I thought something might've gone wrong during the dlc installation but sadly no luck.

Since facebook EA support was the only other way to get help I've left a request there too but I don't have much faith in social website support pages.

I'm quite dissapointed, instead of enhancing my game I've basically neutered it to the point of nothingness because of this online pass nonsense.

Any help would be appreciated.

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  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @BlackDaLina

    If you like, you can try the flowing troubleshooting steps in the meantime.

    First, try to clean your Origin cache:
     
        - close Origin completely. (right click on the Origin symbol in the task bar > close)
        - Press the Windows key and "R" at the same time.
        - Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER
        - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
        - Press the Windows key and "R" at the same time.
        - Type or copy "%AppData%" (without quotes)  > hit ENTER
        - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
        - Delate the "Origin"  folder inside the "Roaming" folder
        - In the address bar of your Windows explorer click on the word "AppData".
        - Open the "Local" folder
        - Delate the "Origin"  folder inside the  "Local" folder
        - Restart your PC. > test

    If that not helps, and If you only want to play the Single player DLCs as you said, put this tow DLLs into your ">drive<:\Program Files (x86)\Origin Games\Mass Effect 3\Binaries\Win32" folder.

    This DLLs are made for the purpose that the DLC check for games with mods get approved.  EA or Bioware don't have a problem with this DLLs as long you use them in single player and with a registered copy of course.

    I however don't know if this DLLs will work in regards to your problem.

  • Anonymous's avatar
    Anonymous
    9 years ago

    The fix didn't work for the online pass thing.

    The DDLs allow me to finally start a singleplayer game with the DLC though, so at least I can play something while EA finally decides to re-authorize my online pass.

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