OK, this is absolutely DESPERATE (I can't find another word to describe it)
I found the game on STEAM. Despite having already purchased it from EA, they offered it to me (again) as part of the EA Play membership.
I already paid for the EA Play membership (that's how I got it in the first place) but they charged me again for this month's membership.
I downloaded it without problems, installed it without problems.
BUT now I can't start it because since it is an EA PLAY game, if I start it on Steam, it takes me to EA App and EA App PREVENTS ME FROM RUNNING IT because there is another process running the application.
Which process? Well, obviously Steam!
Ok, I start the game from the EA App... no, because the game is downloaded and installed via Steam. EA App opens Steam and Steam…. open EA App....
(something similar to what happens to this person https://answers.ea.com/t5/Mass-Effect-Legendary-Edition/Mass-Effect-Legendary-Edition-Steam-Version-Not-Launching/m-p/14319235 #M18699)
In short:
I pay for an EA Play membership in EA App
I also pay for an EA Play membership on Steam
I already bought the game on EA App TWICE
and I still can't play it
I open a ticket in EA HELP
I speak with 5 (FIVE) different operators to whom I have to explain my problem from scratch and all 5 repeat the same suggestions (clear cache, reinstall application, etc etc etc etc). It doesn't work, nothing works, I go to another representative, again start from scratch to explain (well, with respect, you don't have to pay for the fact that I have been talking to people for ONE WEEK and asking for help operator, after operator... )
Forget DESPERATE because I really don't have words to describe the state I'm in.
I'm not even asking for my money back, all I want IS TO BE ABLE TO PLAY!!!!!
(no, I'm not crying yet but omg I'm too close)
