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DeathXMetal92's avatar
DeathXMetal92
5 years ago
Solved

[PC] Mass Effect 3 Won't Launch

@EA_Archi Hey, So I started ME3 short of a month ago, and it ran fine, no problems. A week ago, I had an update on Win10, and checked that nothing was affected from my steam folders or origin folder...
  • holger1405's avatar
    holger1405
    5 years ago

    @TheBeanBurrito2 

    OK, try this:

    • Make sure Origin and Steam are closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Move the "License" folder to your desktop.
    • Test.
holger1405's avatar
holger1405
Hero+
5 years ago

@DeathXMetal92  @TheBeanBurrito2 

I moved your post out of that rather old thread.

Please create a DxDiag in text file format and post it with your next reply.

Also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

 

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @DeathXMetal92 

    Look at this guide. to preform a clean uninstall of Origin.

    • Scroll down to "How to uninstall the Origin client the hard way"
    • Follow the instructions to the letter. 
    • reboot.
    • Download this version of the "OriginSetup.exe"
    • Run the installer as Administrator (Right click the "OriginSetup.exe" > Run as an Administrator) > Test.

    @TheBeanBurrito2 

    There is no error report for Origin or ME3 in the DxDiag as well.

    Did you tried to run the game from the MassEffect3.exe?

    If that don't works, preform a clean boot and test the Game in clean boot mode.

    • DeathXMetal92's avatar
      DeathXMetal92
      5 years ago

      @holger1405
      Thanks again for getting back, I was thinking this was probably a lost cause. So, as per your instructions, I did all of the instructions to the end, rebooted my system, ran the OriginSetup.exe as admin. So after reinstalling Origin, i tried ME3 again (firstly verifying the files are validated [I.E. repair on Origin]) and I still get the same outcome: Origin loads, then refreshes back to main page, nothing. I get no error reports and no crashes, so back to square one. I don't know if I'm missed anything important, I did follow ALL the instructions to delete/uninstall Origin from program data files, and under the registry key. Please, if you can continue provide any other additional input or advice, I would appreciate it.

      EDIT: I just noticed NOW that Origin is checking/verifying DLC from ME3, which I have never noticed before. Will check back after.

      EDIT2: Nope, still nothing. Whether I open Steam or Origin, Origin just does a refresh, and nothing happens, again.

      • holger1405's avatar
        holger1405
        Hero+
        5 years ago

        @DeathXMetal92 

        Ok, try this:

        • Turn the Cloud-save function in Origin and Steam off.
        • Make sure that Origin and Steam are completely closed.
        • Go to your "C:\Users\>your user name<\Documents\BioWare\Mass Effect 3" = "Documents\BioWare\Mass Effect 3" folder and move the "Save" and the "BIOGame" folders to your desktop. > Test.

        @TheBeanBurrito2 

        The standard path would be  "C:\Program Files (x86)\Origin Games\Mass Effect 3\Binaries\" or "C:\Program Files (x86)\Steam\steamapps\common\Mass Effect3\Binaries"

        Do you have the game on Steam or on Origin?

    • TheBeanBurrito2's avatar
      TheBeanBurrito2
      5 years ago

      I am not sure if I am looking in the right place for the exe file. Do you know where it would be just to be sure I am in the right place. In clean boot mood it would bring up an error about an anticheat something not being installed or updated.

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