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AlyJoy99's avatar
AlyJoy99
3 years ago
Solved

[PC] Mass Effect Andromeda Launching Issue

I bought ME Andromeda over a year ago on Steam and launched/played with no issues when Origin was still in use, but since the forced switch to EA play I have been unable to launch the game. The ga...
  • holger1405's avatar
    holger1405
    3 years ago

    @AlyJoy99 

    Then deinstall the game with Revo as well and reinstall it after restarting the system.

holger1405's avatar
holger1405
Hero+
3 years ago

@AlyJoy99 

Make sure the "MassEffectAndromeda.exe" is not set to run as administrator or in a compatibility setting. (Right click "MassEffectAndromeda.exe" > Properties > Compatibility.)

If it is set, uncheck "run as administrator" > Restart the PC > Test. .

If it is not:

Create a new Windows user account  (Administrator) don't use local special characters, use only  Characters from the ASCII table

  • Reboot > Log in to the new user account.
  • Test.
AlyJoy99's avatar
AlyJoy99
3 years ago
@holger1405 Hi, thanks for the reply but unfortunately still not working ☹️
  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @AlyJoy99 

    Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

      • holger1405's avatar
        holger1405
        Hero+
        3 years ago

        @AlyJoy99 

        Please clear your temp files:

        • Press the Windows key and "R" at the same time
        • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
        • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
          (If some files or folders can't be deleted, reboot and try again.)

        Then:

        • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
        • Run "Revo Uninstaller" > Uninstall EA app.
        • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
        • If "Remaining registration content found" is displayed > Select All > Delete > Next
        • When "Remaining Data and Folders" is displayed > Select All > Delete
        • Restart the PC > Reinstall the newest version of EA app from here. > Restart the PC
        • Repair the game in EA app.
          (Origin: Game Library > Right-click the game cover > Repair)

          (EA app: My Collection > Click on the three dots on the game cover > Repair)
          (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

        • Test.

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