You were right, only some Advisors can solve this problem but it is really necessary to start a new case and be with them in an online chat, the help this way is very fast. Only in this way could it be possible to solve problems; really thank you very much.
It's a shame that this error happens but I hope everyone who has it can resolve it soon.
I was told by an EA Chat rep to make a post here about my issue. I'm trying to get my online access restored to Mass Effect Andromeda because when I went to play it today it said "Missing Online Access: You are not allowed to access the online features of this game. See https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/ for additional information." and it's proved absolutely useless and of no help. This isn't even the first time I had this issue, the last time this happened it was when EA was making the switch from Origin to the new EA App. I'd really like some actual help getting this resolved so I can finally get back to playing my game.
Community Manager@ArchangelOm3gaTV Thank you for the callout on this one. We passed along the info you provided. For this error, it has to be resolved with live support as they have to make changes to the account itself which we do not handle over the forums.
For yours specifically, we ask that you message chat again, and simply let them know you need the "online Access" error fixed on your account. They have steps to follow for this one.
If they do not, let me know.
Cheers!
@EA_Shepard After talking with the chat support again my agent Rajat said they had removed the old EA Play versions of the game from my account and to try reinstalling the game. I followed those instructions but it still seems my account is still missing Online Access. I'm beginning to think I am out of options at this point and have no idea what to do now.
