Community Manager@ArchangelOm3gaTV Thank you for the callout on this one. We passed along the info you provided. For this error, it has to be resolved with live support as they have to make changes to the account itself which we do not handle over the forums.
For yours specifically, we ask that you message chat again, and simply let them know you need the "online Access" error fixed on your account. They have steps to follow for this one.
If they do not, let me know.
Cheers!
@EA_Shepard After talking with the chat support again my agent Rajat said they had removed the old EA Play versions of the game from my account and to try reinstalling the game. I followed those instructions but it still seems my account is still missing Online Access. I'm beginning to think I am out of options at this point and have no idea what to do now.
Community Manager@ArchangelOm3gaTV Hey, so i saw what they did. Since I cannot change this here, live support needs to. I did put a note on there for you so that when you speak with them again, they will see exactly what to do in order to get you back online.
If it does not work after this let us know.
Cheers!
@EA_Shepard does this mean I should open a new case or will they send me a message on the case's page?
Community Manager@ArchangelOm3gaTV You wont need a new case, no, You can just reply to the same one you were on before.
