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Tarciryan-N7S's avatar
Tarciryan-N7S
12 months ago
Solved

[PC] ME3 crashes during Bioware Title Animation every single time

A couple of seconds of the logo animation it crashes. This happened suddenly after using the game without issue for weeks. At the same time the game changes to a lower (I assume default) resolution when it starts, which also never happened before.

So far I've tried everything save from re-installing Windows. This includes

Repairing the game.

Re-installing the game.
Re-installing EA App then re-installing the game.
Purging anything ME3 related from my registry and then re-installing the game.

Turning off HDR.
Fiddling around with any graphics setting through my CPU Software.

Applying the Retaliation Glitch Fix.
Purging ME3TweaksManager from my pc then re-installing.

Running /sfc

Again, this game was working flawlessly for weeks before this started happening and I haven't made any changes that I'm aware of that should cause this. I thought it might be because I turned on system-wide HDR recently but turning it off changed nothing. Obviously it's not a problem with the game itself but something on my PC is keeping it from launching without crashing and I can't think of a way to troubleshoot it.

  • Tarciryan-N7S's avatar
    Tarciryan-N7S
    11 months ago

    No, nothing helped, unfortunately. But I moved from EA App to Origin and it's working again for the moment.

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  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    12 months ago

    The DxDiag points to MSVCR90.dll for the crashes, which --  according to PC Gaming Wiki -- has been linked to corrupt save files. Could you verify this by backing up your save folder, then emptying it before you launch the game?

    Save files are stored in Documents\BioWare\Mass Effect 3\Save.

    Back in 2016, there was a similar case here. Hopefully this thread has useful insights. https://answers.ea.com/t5/Other-Mass-Effect-Games/Mass-Effect-3-crashes-on-start/td-p/5603343

  • Tarciryan-N7S's avatar
    Tarciryan-N7S
    12 months ago
    @Fred_vdp I did as you suggested and the game still crashes.

    I did read through the post you linked and apparently what worked was doing an offline re-install while removing their savegames and unfortunately I only have a digital copy.
  • holger1405's avatar
    holger1405
    Hero+
    12 months ago

    @Tarciryan-N7S 

    • Make surre Steam and EA app are closed.
    • Disable the internet connection of your PC.
    • Go to your "C:\Users\<Your User Name>\Documents\Bioware\Mass Efect 3 folder.
    • Move the "Save" folder and the "BIOGame folder to your desktop. (The folders must be gone from the original path!)
    • Test the game.
  • Tarciryan-N7S's avatar
    Tarciryan-N7S
    11 months ago

    No, nothing helped, unfortunately. But I moved from EA App to Origin and it's working again for the moment.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @Tarciryan-N7S Hey! Curious if you had any save files here: C:\Users\user\Documents\BioWare\Mass Effect 3?

    If so did you move them out of that folder while the EA app was installed? Origin shouldn't even work anymore really on PC. 

  • Tarciryan-N7S's avatar
    Tarciryan-N7S
    11 months ago

    I deleted all that early on while troubleshooting, anything related to ME3 on my computer, and even scrubbed the registry for ME3-related stuff.

    Luckily there are community tools available for those who want to use Origin.

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