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Mik3QX's avatar
Mik3QX
9 years ago
Solved

Pre order processing

Hello everyone, so about 4 days ago i pre ordered Mass Effect Andromeda, and today i received an email from Origin saying that there was a problem with the purchase, went to my billing history and the pre order is listed as "Processing" but right after i bought ME:A 4 days ago i got some other games and since i use a debit card that might be the reason why the purchase did not go through now. So my question is, does origin doesn't charge you right after you pre order? Because if it doesn't that explains why the purchase didn't go through now, yet i think that's a bad thing to do, since if you already pre ordered, that money should have been taken already.

Apreciate the help.

  • holger1405's avatar
    holger1405
    9 years ago

    @Mik3QX

    EA charge pre-ordered games only very close to release date and they do that for two good reasons.

    1.) The costumer keeps his money until he actually gets a product.

    2.) If they would charge right after pre-order the would have to re-transfer the money for every costumer that change his mind.

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  • holger1405's avatar
    holger1405
    Hero+
    9 years ago

    @starseed83

    This is a moderated user help user forum.

    If you think there is a payment mistake you need to contact EA support directly.  If you are not from the US change the country in the top right corner.

    If you have trouble with the contact attempt look at this guide. 

  • GhostDragon156's avatar
    GhostDragon156
    7 years ago

    Hey but i pre order dlc for the sims 4 and the tool tip said "We've billed you for your order but some item may have not been delivered yet" . Is this the same case as pre order game?

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @GhostDragon156

    Do you still don't have access to the expansion packages you bought?

    If that is the case, you should contact EA directly. If you are not from the US change the country in the top right corner.

    If you have trouble with the contact attempt look at this guide. 

  • GhostDragon156's avatar
    GhostDragon156
    7 years ago

    No I prefer ordor the Sims get famous expansion pack . It will release on 15 November and in my library I see it said unlock. So what does this mean?

  • holger1405's avatar
    holger1405
    Hero+
    7 years ago

    @GhostDragon156

    "We've billed you for your order but some item may have not been delivered yet" in this case just means that the expansion packages is not yet released.

    You will be able to play it as soon as it is released.

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