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CarbonCarl's avatar
CarbonCarl
Hero (Retired)
5 years ago

Re: Account Invalid

Hi @dekkerclan  

A known problem for this in the past has been account verification, so you might be best contacting an EA adviser so they can look into your account and allow you to link it.

To contact an EA adviser use the following link: https://help.ea.com/en/contact-us/

Select Origin>Choose Platform>Manage Account and then choose the relevant topic or option and then select an available contact option

5 Replies

  • Zeakile's avatar
    Zeakile
    Seasoned Newcomer
    5 years ago

    As I said, I do not have an account. Just an Xbox account that is not associated with EA. I have no idea why this is happening. In the meanwhile I am turning off my internet every time I want to play. It's annoying but it seems to be working. I wouldn't exactly call it a 'fix' and I'm still hoping to fix it.

  • Zeakile's avatar
    Zeakile
    Seasoned Newcomer
    5 years ago

    I've played Mass Effect 3 for like 8 years without one so that's not the problem.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    @dekkerclan In this case I believe that you likely do have an EA account, just one that's gone quiet. It's been a minute since dealing with anything ME3-related but I believe an EA account was mandatory, even if it was just quietly linked the forgotten about.

    Can you log into help.ea.com using the Xbox portal? That should then put you on some form of EA account, at which point you can try the aforementioned password reset.

    You can review (or update) account details on this page too: https://myaccount.ea.com/cp-ui/aboutme/index?gameId=ebisu

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