Re: Mass Effect 2 Failing to Launch after attempting to download DLC

@holger1405

I only got a glimpse of it, I tend to roll by those pretty fast on instinct. I think it basically said something along the lines of "couldn't authorize" or something like that.

@darthsassacre

Are you logged on to the Cerberus network in game?

@holger1405

Yeah.

@darthsassacre

The "Cerberus network" is marked as "Unlocked" under "Extra content"?

@holger1405 Yup. I wound up finding Genesis and it says I need to purchase it with Bioware points, but my game says I already have it, just that it's not accessible.

@darthsassacre

I am afraid you have to do that. Genesis is not part of the Cerberus Network free content. 

@holger1405

But when I enter the game, on the right side of the screen there's that Cerberus updates thing and it tells me I have it.

@darthsassacre

Possibly because you installed it separately. But to authorize it you must own it.

As said, Genesis is not part of the free Cerberus Network DLCs that come with the "On the house" version, it must be purchased separately. 

@holger1405

But even before I'd tried a seperate download, it said I had it. That's why I tried to download it seperately, because I couldn't find it.

@darthsassacre

Hi,

I just want to confirm that the Genesis DLC is not included in our On the House offer. If you would like to play this DLC, then it still has to be purchased separately.