Forum Discussion

Re: No download button in Origin

Things to check....

1)  Make sure you don't have an Anti-Virus causing issues...AVG, Avast, and even windows defender have all caused issues at one time or another.  So either disable them temporarily or put in exceptions/exclusions/white list Origin and MEA.

2)  Make sure you don't have any cloud backup program messing with either the install location or your mydocument/users files.

3)  Check to see if your Firewall may be interfering with some of the game install or Origin validation of the install.

4)  Check to see if you have any legacy installer running or another program of Origin running when it isn't supposed to...use task manager or https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

5)  Check to see(it should be but check) Origin is still set to run normally, aka as administrator and uses Win7 compatibility.

6)  Odd thing to check but exit out any add on programs that use overlays or additional programs such as for keyboards, mice, game pads, or things such as teamviewer or other non-related networking programs that put in hooks to the system.

7)  May not do a thing, but your bios for your mobo lists a 2010 date on it....you may want to see if you have an update available, could help performance and on a rare occasion helps for this kind of thing.

8)  Is your computer hooked up to the internet by wire or wireless??  If wireless, could you run a cable directly to the modem and see if it makes a difference??

I wish you luck, as I said earlier, I like MEA, and for me, Origin has given fairly little trouble and has been fairly easy to use.  Keep us posted.

5 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    I took a big step the past few days toward ruling out any issues with my computer: I installed a new hard drive, reinstalled Windows on it, and reinstalled Origin on top of the clean install.

    Unfortunately, I'm still having the exact same problem.

    The one thing I've not tried from your list is updating the BIOS on my motherboard. There is a more recent BIOS (from 2012), but, without some reason to think it would actually work for the game, and with no advisory from my manufacturer that I ought to do the update, I'm not comfortable flashing my BIOS.  I've never done it before, and can't afford a replacement if I mess up.

    So it seems that I'm pretty much out of options. (Unless you have any more ideas?) This seems to be clearly an issue with Origin, but EA is either unwilling or unable to fix it and let me play my game. I'll call EA one more time over the weekend, then I'll have to make a decision about whether to demand a refund or pursue an inferior (cracked) copy of the game I already legally own.

    Thank you for all your help, though, mc and Thandal. You deserve all the XPs.

  • mcsupersport's avatar
    mcsupersport
    Hero+
    8 years ago
    If you get a tech willing to work with you, see if they will remove all versions of mea from your account and then put only the one your purchased back. Someone else here had a MP issue caused by ea access and that was how they finally got it fixed.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    That worked!  The tech removed the game from my account, then re-added it. That was it!  Must have been a bug during initial registration.

    Ten minutes later, I'm waking up as Amy Ryder, the shy technician who's putting on a brave face on the second-worst day of her life.  Lovely. I missed Mass Effect even more than I realized.

    Still never buying another EA product again, but I'm going to enjoy the next 40 hours or so with Andromeda.

    Thanks again for your help. May the Great Bird of the Galaxy bless your planet.

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