Re: problem redeeming promo code...

Yep, that's what I expected, a free pack like the ones you get from the weekend bounties. But there's nothing there ☹️

Its annoying because it was the "plus" that made me buy the figure in the first place, I saw the figure in the shop and was uncertain until I saw the DLC advertasing and thought "sold!". 

Normally it should look like described here

I'm not sure if the EA advisors can grant you such a pack manually, but you could always try EA help. But your not missing all that much as you can see in the thread, in essence a spectre pack.

Actually I found it depends on the merchandise item. Here's what I got (been recording them each time):

• Dark Horse Antique Silver Normandy SR2 Ship Replica = N7 Cerberus Harrier +1, Multicapacitor +1 and usual medipacks, missiles, etc in +5 amounts.
• Dark Horse Cerberus Normandy SR2 Ship Replica = Phaeston +1, Beserker Package +1 and usual medipacks, missiles, etc in +3 amounts.
• Dark Horse Alliance Normandy SR2 Ship Replica = M-9 Tempest +1, Expert Package +1 and usual medipacks, missiles, etc in +3 amounts.
• Kotobikuya Liara T'soni 10" Bishoujo Statue = M-5 Phalanx +1, Mental Focuser +1, Warp Rounds III and usual medipacks, missiles, etc in +4 amounts.
• Bigfish Mordin Action Figure = Same as a Spectre pack. 
• Bigfish Legion Action Figure = Same as a Spectre pack.
• Bigfish Thane Action Figure = Same as a Spectre pack.
• Bigfish Shepard Action Figure = Same as a Spectre pack.
• Bigfish Miranda Action Figure = Same as a Spectre pack.
• Bigfish Grunt Action Figure = Same as a Spectre pack.
• Bigfish Garrus Action Figure = Same as a Spectre pack.
• Bigfish Tali Action Figure = Same as a Spectre pack.
• Triforce M-8 Avenger Assault Rifle Replica = M-8 Avenger immediately upgraded to Level 10, Assault Loadout +1, Medi-Gel Capacity +1 and usual medipacks, missiles, etc in +8 amounts.

I would have been really ticked if the Triforce M-8 Avenger hadn't of fully upgraded my in-game one, but the extras for that were a pleasing shock.

Given the packs give out random items, you cannot make any kind of deduction here. Other people will have different items in their promo packs.

How did you check, that you Avenger got upgraded to 10, was this on a vanilla MP account without items? The Avenger pack seems to be the only one that's special, given that normally you get a max of +5 missiles/med-gel etc.

Well if it is a Specter pack I guess is not much of a loss u.u