Well, if you already did logon to ME3 you did what was necessary and you can ignore this or any other mail.
Still, if you receive more such mails, feel free to report them again.
You also can contact EA directly if you want to. If you are not from the US change the country in the top right corner.
If you have trouble with the contact attempt look at this guide.
Sure thing. I would still like to point out though, that such methods (click link in email to verify anything) are highly unusual and more often than not spam or phishing mails.
If the mails really are legit as supposed, I would suggest to EA staff to take a serious second look at that method or formulate the issue more extensively.
I'll open a ticket on it, thank you for your response on the matter.
@d4rkpink wrote:
Sure thing. I would still like to point out though, that such methods (click link in email to verify anything) are highly unusual and more often than not spam or phishing mails.
If the mails really are legit as supposed, I would suggest to EA staff to take a serious second look at that method or formulate the issue more extensively.
I totally agree with that.
You're welcome. Have a nice weekend.
Please post back here with the results....
And honestly, if EA really is sending out these kinds of emails, then they have a serious issue with their systems and someone needs to have a talking too. IF EA is really doing this, it is incredibly stupid and shows a marked lack of account control on their part....which is why I don't think it really is real, but I could be wrong.
I contacted customer support via chat, initially got a run-of-the-mill response and somehow they couldn't see the attachment I added to the chat beforehand (?). But in the end I posted the mail content and they supposedly reported it to their superiors in all seriousness. So I can't really say what good it has done or will do, but I edited my original post with the suggestion to others to report it as well if they receive one.
Either way they said that I don't have to do anything (anymore) at this point so can't really do much else.
That's a totally bogus phishing email.
A well crafted one, 'tis true. But fake naytheless.
Biggest telltale? No one else reports getting it or anything like it.
[EDIT: I am very curious as to where the embedded link would actually take one. Not suggesting you click it though. Simply hover over it, right-click and choose "copy link". Then paste it into Notepad and copy THAT text here.]
My initial reaction as well. Still uncertain to be honest. I find it odd that all I hear is " if it was sent from this mail address it's legit".
Perhaps it is, but that would still make it dangerous as I have pointed out.
I'll refrain from posting the link atm, for the possibility of it being legit after all. I might try it through a virtual machine at some point. Also still waiting for one reply on the matter.
Yeah... So far we have:
a) A highly suspicious email worded exactly like a phishing attack.
b) A Game Advisor who had no idea about the message itself, and who also thought it suspicious and so was willing to "report it up the chain." (And wouldn't those support people be expected to know about something like this? Like maybe they would get an internal email explaining what's going on?)
c) A complete absence of any official acknowledgement of the legitimacy of the email.
d) A complete absence of others reporting the same suspicious message, even though there are hundreds-of-thousands of other ME3 PC players who should have received it.
Either it's a fake, (as it certainly appears to be) or someone at EA should be fired for gross incompetence.
EA StaffHi everyone,
Sorry for the confusion, obviously I didn't word my message clearly enough. We are sending those messages because we are making some changes, for Mass Effect 3 players, and other games as well.
Even when I'm aware of these emails, I did ask you to verify the sender's email because I couldn't see it in your screenshot, and that's obviously a very important detail for me to be able to confirm it's ours 😉
Hope this is more clear now, I will definitely take your feedback about this being confusing and suspicious. Sorry about that!
-Mai
As others will probably agree on, these types of emails are a incredibly silly/stupid way of doing anything official considering the history of scammers and the like. Honestly, it harms EA rep to have even considered such an email, let alone actually utilized them in any official capacity. Whoever thought this was an acceptable practice needs a stern talking too.....and maybe some education in better practices. You/EA as a company shouldn't need any real verification of ownership for ANY game no matter the upgrades or changes coming, that info should be locked like Fort Knox with the associated accounts, and the very fact you do need any sort of verification, especially sent in Email form, is troubling in the extreme.......it SHOULD at worst been handled through the Origin app itself, using official notifications through Origin. If system is outside Origin such as Xbox or PS, then it should have been handled through those companies direct communications on those systems.
Pretty much the point I was trying to make if it turned out it was real indeed.
While I agree that the mails wording is suboptimal and that a different approach would be much preferable in this case, for example an email without link and an simple worded guide to log on to the specific game inside Origin or verification over EA.com, we both also know that player accounts are often not as secure as the should be cause a lot of the Players do not use the security feature that EA offers, as example two factor authentication, or because they use passwords that don't deserve the name. ( @d4rkpink not implying you did, just as an general remark.)
Furthermore, changes at internal procedures also make owner verification necessary sometimes.
So the truth is that EA indeed needs ownership verification under certain circumstances.
@EA_Mai did not wroth the mail and she did everything she could do by forwarding our feedback.
There was also more Hero feedback about this mail as I reported it, so I think we can leave it here for now.
@EA_Mai wrote:
Hi everyone,
Sorry for the confusion, obviously I didn't word my message clearly enough. We are sending those messages because we are making some changes, for Mass Effect 3 players, and other games as well.
Even when I'm aware of these emails, I did ask you to verify the sender's email because I couldn't see it in your screenshot, and that's obviously a very important detail for me to be able to confirm it's ours 😉
Hope this is more clear now, I will definitely take your feedback about this being confusing and suspicious. Sorry about that!
-Mai
@EA_Mai; If this really was an "official" EA email, why was the Game Advisor clueless? Shouldn't those folk be the FIRST to know when something like this is being sent to players?!?
Just another example of how poorly whatever is going on is being handled... <sigh>
