@tiberius;
I'm not sure either, but I've elevated your post to my contacts with the EA Community Managers.
Sorry for your loss, and I completely understand how something like a such an immersive RPG can help you through some rough times.
Thanks for giving a shout-out to Game Advisors who went above-and-beyond, and hope you're doing better!
Community AdminHi tiberius,
Thank you for your post, we forwarded your feedback to the advisors in question. I'm sure your message will make their day. 😕mileyhappy:
I'm very sorry for your loss and I'm glad that we could help you at least a little in troubled times. Your post gave me a quiet moment today (which is rare during a launch week, especially when you launch a game like Battlefield 4) and I really appreciate it that you decided to share your story here.
Thanks,
Ursula
I did a quick search on internet on how to get in contact with EA to say thanks for a great customer service experience and I stumbled on this post.
I was helped in my issue on a totally other game but by the same person, Manoj of customer support.
He did an amazing job, was polite, and got my issue resolved even though i got lost my connection to internet at some point.
With all the negative feedback people always want to give, and EA has its critics but i wanted to say that EA and (mostly) Manoj @ the customer service was awesome, so good job and thanks for being understanding!
If you can forward this to the relevant person, their manager, it would be appreicated!
Zewill
Had a great experince With Dennis Luna on live chat support!
nice to have such a direct service from a company.
Community AdminThank you for the feedback, chaps. People tend to focus on the negatives on support boards, so it's really nice to have posts like these.
I also just had a great experience with Akshaya C.EA Help on this account, which will not be used after this post/reply as this was a forgotten old account that I no longer use, but the help she provided happened under this account hence posting under it. Hands down she was the best customer service rep I have EVER encountered. The survey automatically closed when I hit end chat sadly. I want to provide this feedback for her. She is a true ASSET to your support staff. Thank you.
I want to report the horrible experience I had with EA support. I have been in over 5 live-chats within the pass 2 days and even on the phone with one of your employees and my problem still haven't been resolved. First it was the employee I had on live-chat didn't know what to do then the ones after that, that figure out my problem kept sending me back to Sony or to get more information. And then when I got fed up with the live-chats that wasn't helping me I call. Just for my phone call to get to the very last step I needed to fix my problem and I had to tell her my last two purchases and I only could remember 1 and she hung up.
And all I needed help with was linking my account so I can play Madden 21 online. They figure out my account was connect to an old email I don't even use anymore. And all they had to do was update to my current email but I guess that was to difficult for them to do.
