Forum Discussion

New Novice

11 months ago

Steam License Invalid - Unable to play 'Mass Effect Legendary Edition'

Hi, I'm having an issue launching Mass Effect Legendary Edition through Steam. Every time I try to start the game, I get an error saying my game license is invalid. Here’s what I’ve tried so far: R...

bug

technical issues

EA_cuervo

Community Manager

11 months ago

Hi there,

Deleting the EA License files and clearing the temporary files might help you with that. Please check the instructions below:

Delete EA License Files:

Make sure the EA app is closed.
Press the Windows key and "R" at the same time.
Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
Enable View Hidden Files and Folders
Delete all files in the "License" folder.

Clear your temp files:

Press the Windows key and "R" at the same time
Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)

I hope this helps!