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redheadboii's avatar
5 years ago
Solved

Still stuck on the a black screen upon opening the game on ps4

So ill get stright to the point. Im enountering a black screen upon launching the game. So i start the game,it shows the logo of mass effect with ryder on it in his suit then it loads the next screen after that and when so a black screen appears and it stays stuck on it. I dont get any farther than that. Ive done some research and it appears to be a bug but i read that that bug was solved but for the pc. Im currently running the digital version on the PS4. So this is the problem. If anyone can help i literally just downloaded it the first time so someone please help this guy out. Thanks all.

Id like to add that at first it was crashing saying the download was corrupted so i redownloaded it and was able to get to the main menu once upon the partial completed download but once it finished completely i tried to launch the game and now its stuck at a black screen.

Ive tried closing the game and restarting it. Ive tried uninstalling the game and reinstalling it. Ive even tried restarting my ps4 and then trying to launch the game and none of those worked.

  • EA_Atic's avatar
    EA_Atic
    5 years ago
    @gameboy352 have you played before or is this the first time?

    I assume you have tried to reinstall the game?

    /Atic

4 Replies

  • Hey @redheadboii  Could you try to power cycle the console and see if that helps. 

     

    Power cycle the PlayStation console

    1. Completely turn off the PlayStation by holding the power button.
    2. Wait for the power light to stop flashing, then remove the power cable and leave the system for 20 minutes.
    3. Reconnect and attempt to launch Safe Mode.

    /Atic 

  • @EA_Atic I have tried turning my system off already and then unplugging the system. It wasnt for 20mins but it was for at least a minute. I also have tried restarting in safe mode as well. Not after that first part but i have non the less.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago
    @gameboy352 have you played before or is this the first time?

    I assume you have tried to reinstall the game?

    /Atic
  • I've had the same issue all of a sudden. This is not my first time playing, as I've already logged 40 hours into ME1, but just today I got the insurmountable black screen of death. I've power cycled multiple times, gone into safe mode, reinstalled the data disc, even rebuilt the database and it keeps coming up. 

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