Forum Discussion

giltbuckle3's avatar
giltbuckle3
Rising Novice
2 months ago
Solved

Unable to Launch Mass Effect 3

Hello. I am unable to launch ME3 as it states I do not own the game, but I definitely do. I have never had this issue before.  I do not have another EA account, and I have 100+ hours in the game.  T...
bug
mass effect 3
pc
  • holger1405's avatar
    holger1405
    2 months ago

    giltbuckle3 xraytec 

    • Close EA app and Steam completely. (not just minimized in the tray.)
    •  Press Windows key + R.
    •  Enter or copy and paste: "%ProgramData%\Electronic Arts\EA Services" (Without the quotes) > hit ENTER.
    • Delete the "License" folder.
    • Test.



kenzer100's avatar
kenzer100
Rising Novice
30 days ago

That does not work. There is no EA license folder. And it appears as though no consistent solutions seem to exist that everyone agrees works.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
29 days ago

kenzer100 Following up on your DM. Do you have the game and the launcher(s) on the same drive?
Have they been moved to different drives at all in the past or recently?
Do you only get the license error?

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I am unable to launch ME3 as it states I do not own the game, but I definitely do. I have never had this issue before.  I do not have another EA account, and I have 100+ hours in the game.  T...","body@stringLength":"751","rawBody":"

Hello. I am unable to launch ME3 as it states I do not own the game, but I definitely do. I have never had this issue before. 
I do not have another EA account, and I have 100+ hours in the game.  The message below is what I get when attempting to launch the game. 
Help would be appreciated. I just wanna play some ME3 multiplayer. Thank you!

 

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kenzer100 Following up on your DM. Do you have the game and the launcher(s) on the same drive?
Have they been moved to different drives at all in the past or recently?
Do you only get the license error?

","body@stringLength":"410","rawBody":"

Following up on your DM. Do you have the game and the launcher(s) on the same drive?
Have they been moved to different drives at all in the past or recently?
Do you only get the license error?

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giltbuckle3 xraytec 

\n\n



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That does not work. There is no EA license folder. And it appears as though no consistent solutions seem to exist that everyone agrees works.

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That does not work. There is no EA license folder. And it appears as though no consistent solutions seem to exist that everyone agrees works.

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