Unable to launch Mass Effect: Legendary Edition

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) eb335237-c9dd-4003-9e0e-286ce3c0f6b8Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) 4.11.2023 20.11Summarize your bug The game won't launch. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Try to open the game.What happens when the bug occurs? I've tried launching it from Steam, the EA App, the desktop icon, the.exe in the game files. Every option will just open the EA app, then open a blank EA window that looks like the "Log in" window, then said window will close and that's it. The game never launches and I don't even receive an error code, nothing.What do you expect to see? The game's launcher to work properly so I can play the game I paid for‌I have already tried every single solution I've found online.Reinstalled the EA app, fully deleted cache, "fixed" my PC's region configuration, verified the game's file integrity, launched the EA app as an administrator, origin fix, another launcher fix etc. not worked... And, as I said before, I don't even get an error code, the launcher just never starts, so I can't even attach a screenshot or something because there's nothing to take a screenshot of.The only option I haven't tried, and I am absolutely not willing to try because I got a slow internet speed and it took me days to download this 108GB game, is to reinstall the game.The only possible problem that I can think of on my side would be said slow internet connection, but that doesn't make sense since this is an offline game and I shouldn't need a fast connection to just launch it.&nbsp;Sorry for any mistakes typing this, English isn't my first language.

fred_vdp · Answer

The most common cause for EA games to not launch without an error is interference from other software. Usually this is antivirus software, so pause your antivirus software to see if the game launches. If that works, the long-term solution is to add your game and EA folder to the excluded folders of your antivirus software.

If disabling antivirus doesn't work, there could still be interference from other software. In that case, clean booting Windows with a minimal number of background processes might make the game run (more info here). If that helps, you'll have to figure out which background application was interfering by re-enabling them until the game doesn't launch anymore.

ea_shepard · Answer

@Fred_vdp&nbsp;wrote:
The most common cause for EA games to not launch without an error is interference from other software. Usually this is antivirus software, so pause your antivirus software to see if the game launches. If that works, the long-term solution is to add your game and EA folder to the excluded folders of your antivirus software.If disabling antivirus doesn't work, there could still be interference from other software. In that case, clean booting Windows with a minimal number of background processes might make the game run (more info here). If that helps, you'll have to figure out which background application was interfering by re-enabling them until the game doesn't launch anymore.

Good Stuff.&nbsp;@xStalkerRebornx&nbsp;Wanted to follow up and see if you were able to get into the game.

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Unable to launch Mass Effect: Legendary Edition

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