Unlocked AI Hacking Trophy, however, the bonus talent does not show up when creating a new career

Anyone? EA Customer Support is not helping. They keep telling me to wait a couple days. For what they cannot tell me. Supposedly their "technicians" are working on the problem. What problem? Can't tell me. Its been 2 days since this problem started now and no help from EA Support and no answers from anyone here. I have scoured the internet and found people reporting this issue going back years. Unfortunately, none of the posts contained anyone able to fix the issue or anyone answering what the problem is caused by.

EA: I am the customer from hell. I will not go away, I will not be ignored. I will contact you every day, I will bump this post every day until my voice is heard.

48+ hours and issue is still happening. No assistance provided by EA Customer Support.

Contacted EA Customer Support AGAIN. This time advised to wait for Specialist team to respond. Not given an ETA but assurred they are required to respond. Fair enough... I will wait... for now.

Thes

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@elazulhp wrote:

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EA: I am the customer from hell. I will not go away, I will not be ignored. I will contact you every day, I will bump this post every day until my voice is heard.

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These forums (the "Answer HQs") are for player-to-player self-help and technical discussions.

They are not the place for "offical game support", and no one here is under any obligation to respond to anything at all.

We're all just fellow players, doin' the best we can...

You need to be talking to the EA Game Advisors using the Help Center, which you are apparently already doing.

So bumping your post here every day will do nothing except annoy others and make you look like a spoiled child.

Spoiled child? **bleep** please! I'm a paying customer who is entitled to have a fully working product as advertised. In response to the rest of your post if what you are telling me is true then they have been lying to me. I was told by EA Customer Support to come here and make a thread and that a "Specialist Developer Team" would be required to respond to it and assist me. I have contacted EA Customer Support no less than 6 times regarding this issue. They have done absolutely nothing to remedy the issue. Worst customer service I have ever seen out of ANY company I have run across. I guess those 2 Golden Poo awards were not a joke after all.

By "paid advisors" you are referring to the EA Chat right? Where it connects you to someone from india or is there another way to get ahold of someone to assist with this? I have talked to the people in the chat window 6 or so times already. They keep referring me here for help and then close out my case... so you are telling me to contact them and they are telling me to post here. Doesn't there seem to be a problem with that?

5th day since this issue began without any assistance provided by EA Customer Support.

Playing around on my own I managed to make the issue worse. I went into the saved data utility and deleted the Mass Effect game settings. Was hoping that since it was deleted it would automatically restore itself. What it did instead was delete all the other bonus talents I had unlocked. 

Note to people of future times: Do not do that.

Will try again with EA Customer Support this weekend.

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@Elazul2k wrote:

By "paid advisors" you are referring to the EA Chat right? Where it connects you to someone from india or is there another way to get ahold of someone to assist with this? I have talked to the people in the chat window 6 or so times already. They keep referring me here for help and then close out my case... so you are telling me to contact them and they are telling me to post here. Doesn't there seem to be a problem with that?

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Yes, there is a problem with that.  And it's on their end. 

The "Answer HQ" is nothing more than a collection of posts, almost all by players, about their experiences and troubleshooting techniques. Players can, should, and do point the Game Advisors to the topics here for more details about issues.

Game Advisors should NEVER point players here unless it's to a [SOLVED] post!

Post your Help Case ID # and the EA "Community Managers" who help keep order around the AHQ can track it back to whichever GA is giving such poor support.

UPDATE: I think I may have figured out the issue on my own through trial and error. I was able to restore one of the missing bonus talents by completely deleting every trace of Mass Effect from my PS3. I deleted the "Game Progress/Settings" from inside the Saved Data Utility and then went into the Data Utility and deleted the "Mass Effect Game Data" the disc had you install onto the system before being able to play. Then I created a brand new career and killed 150 things with the Assault Rifle. The trophy didn't ping but when I reached 150 by my count I went to create a new career and the bonus talent was then visible. Going to try this with AI Hacking and if it works the problem is solved.