Where can I give feedback on EA or Origin customer support? Two of these guys deserve some recognition

Kinda feel bad that I couldn't leave feedback for the call, it was literally 2 minutes in total that's how quick it was. Thanks for the help support person 9/3/15.

I'd love to know how to give feedback because of the genuinely terrible and UNACCEPTABLE help I recieved from an online agent. I'm so fuming at how terribly this website it run. I requested a call five hours ago and still haven't recieved anything. I finally got through to someone online and they told me they were unable to help me (after making me wait an hour and a half), saying I have to request a phone call. WHICH I ALREADY HAVE. Now I'm trying to find a way to give feedback, and it is literally impossible. I work in Costumer Service. This is shockingly unacceptable.

Does anyone know how to directly contact anyone that can do something? This needs to be resolved. In a timely manner.

I have one in the opposite direction. Tech did NOT listen to what I said. I bought Dragon Age Inquisition from a store because I did not want to downloafd 24Gb of data. Installed it and it worked for a while. Later installed the Origin Client and it started asking me for a code which i had already used on the disc install. Tech had me uninstall it <Sigh> then did a few things on the back end and told me to re-install it from the origins client completely screwing the reason I bought it on disk. So now I have to sit 3 hours to install sometjhing I have on disc because the tech would not listen. I do PC Support for a fortune 100 company and this is the worst case of a technician just plain not listening to the customer. Case #16271691

I had a problem on battlefield 4 on my xbox one for 2 days straight and Jeffery P. was able to solve my problem completely. He deserves this shout out, a commendation, and a raise for being extremely Knowledgeable and helpful.

Thank you for the feedback, chaps. People tend to focus on the negatives on support boards, so it's really nice to have posts like these.

Had a great experince With Dennis Luna on live chat support!

nice to have such a direct service from a company.

I did a quick search on internet on how to get in contact with EA to say thanks for a great customer service experience and I stumbled on this post.

I was helped in my issue on a totally other game but by the same person, Manoj of customer support.

He did an amazing job, was polite, and got my issue resolved even though i got lost my connection to internet at some point.

With all the negative feedback people always want to give, and EA has its critics but i wanted to say that EA and (mostly) Manoj @ the customer service was awesome, so good job and thanks for being understanding!

If you can forward this to the relevant person, their manager, it would be appreicated!

Zewill

Hi tiberius,

Thank you for your post, we forwarded your feedback to the advisors in question. I'm sure your message will make their day. 😕mileyhappy:

I'm very sorry for your loss and I'm glad that we could help you at least a little in troubled times. Your post gave me a quiet moment today (which is rare during a launch week, especially when you launch a game like Battlefield 4) and I really appreciate it that you decided to share your story here.

Thanks,

Ursula

@tiberius;

I'm not sure either, but I've elevated your post to my contacts with the EA Community Managers.

Sorry for your loss, and I completely understand how something like a such an immersive RPG can help you through some rough times.

Thanks for giving a shout-out to Game Advisors who went above-and-beyond, and hope you're doing better!