why cant you just be available to **bleep**ing talk to me?! i want you to talk to me and answer my question!

Maybe it's because I've worked in two call centers, but I've never had an issue getting a hold of someone if I have a problem. Automated systems are there to rout calls to the right people (Example: If you’re having technical issues you don’t want to be commented to someone who only handles billing and purchase questions).