It was in the previous games, and the terrible customization options are terrible. You think you have a good looking character then you get into the game and wham you realize all the mistake you made during the opening cinema. Please add this feature in. While you are at it, can you add better scars or at least a scar placement option.
I second the idea of being able to change the face after the player had the chance of seeing it in action, even though I went with the default face.
I had the experience in ME3 where a face loked perfectly fine in the creator but later in cutscenes it loked like Shep was deadly ill...
I would also sugest the ability to change haircuts during the game.
I mean, I know from a different SciFi story that hairdressers aren't ideal speace colonists, but surely the Hyperion would have had at least a few aboard, right?
