Account does not meet minimum requirements 2023

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@lykkesfar wrote:

I have just created a child account in EA app for Windows.
Purchased the "Need for Speed" gaming code in a webshop.
Redeemed the code in my childs app.
Installed the game.

And now i get this message "This account does not meet the minimum requirements. Please visit help.EA.com for more information."

I, the adult, is fully aware this is a kids acccount, and i still purchased the game for my child, with my consent.
How do i get pass this??

If not how do get my code "un-redeemed" so i can create a fake account for my child??

Br

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That sounds weird. It is not a technical issue? Where it is harware and/or technical updates? Anyway, i hope it sorts out for you to the best! Never fun when things goes wrong!

@lykkesfar 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

@EA_Barry 

I did contact help.ea.com, and the answer was to start a new case and choose live support.
But live support is not an option when i fill in the form, only email is available.

They also wrote that child accounts does not have online privileges, and that is probably the reason that the game will not start.
So basically i feel like i just wasted my money and a lot of time, for a game that will probably never get to work for my son.
It would have been nice with a warning, when the code was being redeemed and before installation!

What is next step?

Did you ever figure this out?  I'm having same issue.  I tried contacting customer support but they were beyond useless.