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Falcooo_eye's avatar
Falcooo_eye
4 years ago
Solved

Bug when connecting to EA Games server

Hello,

When I launch the game Need For Speed Heat and after clicking on "X" "CONTINUE", the game tries to connect to the EA games server and it keeps running in a loop and the game doesn't launch.

I tried the "Advanced connection troubleshooting" but nothing changes.

Some help please ?

the incident ticket number Playstation: 04824105

Cordially

nfs heat
  • Falcooo_eye's avatar
    Falcooo_eye
    4 years ago

    @EA_Aljo 

    I ran Database Rebuild to clean up the PS5 data by reorganizing the storage.

    the problem is solved.

    Thank you for your help.

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @Falcooo_eye 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • Falcooo_eye's avatar
    Falcooo_eye
    4 years ago

    Hello @EA_Aljo,

    I've done this setup before, and I've done it again, unfortunately nothing change. 

    Thanks,

    Regards,

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Falcooo_eye 

    Thanks for getting back to me. Try using alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know what happens.

  • Falcooo_eye's avatar
    Falcooo_eye
    4 years ago

    @EA_Aljo 

    I ran Database Rebuild to clean up the PS5 data by reorganizing the storage.

    the problem is solved.

    Thank you for your help.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Falcooo_eye 

    That's great! I'm really glad to hear it. If there are any other issues, please let us know. Good luck and have fun!

  • BIGBOYE9999's avatar
    BIGBOYE9999
    4 years ago
    @EA_Aljo I have the same problem but i got it of my ps4 and bought it on my ps4 too but it works for my brother account but not mine it just says “establishing connection “ and nothing happens
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @BIGBOYE9999 

    It looks like you're working with an advisor on this. If you need help with anything else, please reach out again. Thanks!

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