Hello, I have problem with NFS Payback. When i click in game on Resume in Campaign (Prologue) game loading and stuck in black screen, then after few seconds window disappears and Origins back in. I already uninstalled game, re-instaled, repaired, uninstalled and instaled Origin, update grafic drivers...but still the same issue...

I am just speculating here, but it sound a lot like the game cannot load the first video file that it has to play and then crashes. Or perhaps the issue is on hardware side.Again, just speculating, but what you could try is to:1. Uninstall Visual C++ 2015 and 2013 packages from Control Panel and install them a new via vc redistributable installers than came with the game. Example location for me: C:\Program Files (x86)\Origin Games\Need for Speed Payback\__Installer\vc2. If you are using Windows 10, disable Windows Game Mode. To do this:Press WINDOWS key -> Click on the "Settings" button -> Click on "Gaming" -> Click on "Game Mode" -> Disable it -> Close the window.3. Ensure that Profile folder exists on your computer. For me it is located here: C:\Users\GZBoy\OneDrive\Documents\Need For Speed(TM) PaybackI doubt any of the above helps, but still might work. The less solid idea would be outdated video codecs... you could try to download new video codecs, I use K-lite video codecs for example - https://www.codecguide.com/download_kl.htm

I'm also having the game crash on me frequently without an error message, whether once I'm playing or sometimes when I try to launch the game. I've also tried to repair the game, and my computer is definitely not under the requirements"Ryzen 7 1700GTX 1080 Ti16 GB DDR 4 3200 MHz RAMM.2 NvME SSDIt also seems that the game is crashing much more frequently after the patch the other day.

Thanks for the info!I tried exactly what you told, the game still crashes to desktop..

@EA_BarryThere is my Dxdiag report.

I don't believe you anymore Ea_Barry, and you know why, maybe my processor isn't at recommended frequency but still the rest of them are close to high but funny enough I managed to play for one hour without any lag, without any issue and suddenly after updating the origin client it stopped working...I have the latest drivers and the latest updates, also i performed a clean boot, removed all vcredist and reinstalled them from the game folder installed and nothing helped. As I said above funny enough without doing any of these steeps the game actually was running for one hour before me closing the game and since then nothing seems to bring the game to life...

Crash to desktop when campaign start

34 Replies

EA_Barry
Community Manager
8 years ago
@RikerFT

What version of Origin are you running? You can check via the Help menu, About.
Anonymous
8 years ago
Origin version 10.5.5.6040-0
Anonymous
8 years ago
I have Version 10.5.5.6040 - 0
Anonymous
8 years ago
Any solution for this problem?
Anonymous
8 years ago
dont know anymore...maybe refund...
EA_Barry
Community Manager
8 years ago
@RikerFT @brentgh45

There could be some software running on bootup that is causing a problem:

1) Temporarily disable your antivirus software

2) perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
Anonymous
8 years ago
Thanks for the info!
I tried exactly what you told, the game still crashes to desktop..
EA_Barry
Community Manager
8 years ago
@brentgh45

There may be some useful crash related info at the bottom of your Dxdiag report, can you generate and then post that please?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Thanks.
Anonymous
8 years ago
@EA_Barry
There is my Dxdiag report.
DxDiag.txt40 KB
Anonymous
8 years ago
And here is mine
DxDiag.txt24 KB

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Crash to desktop when campaign start

34 Replies

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