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Nallenarkkari's avatar
Nallenarkkari
3 years ago
Solved

Error code 3

Still cant play online 
need for speed heat
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hey @b8a2lywqag7u @Nallenarkkari To confirm have you already reached out to our support to make sure the account looks good?

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

    If so, then we can try the following and check if this conitnues.

    Spoiler
    • Connection and Advance Connection Guides 
    • Check any AV or Firewall that might interfere/control network traffic
    • Check your Modem/router settings for anything that may block/interfere with network traffic
    • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

      PS:
    • Open your PS NAT Type
b8a2lywqag7u's avatar
b8a2lywqag7u
3 years ago
@EA_Illium Ps4 and every time I try to play online it says that I’ve been kicked out of the session
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey @b8a2lywqag7u @Nallenarkkari To confirm have you already reached out to our support to make sure the account looks good?

  • EA Help website - Live Support (Phone, Chat, Email) 
  • Twitter - Select the message icon to get assistance   

If so, then we can try the following and check if this conitnues.

Spoiler
  • Connection and Advance Connection Guides 
  • Check any AV or Firewall that might interfere/control network traffic
  • Check your Modem/router settings for anything that may block/interfere with network traffic
  • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
  • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    PS:
  • Open your PS NAT Type

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