I played for 3 hours yesterday using an Astro C 40. Today with no changes i cannot play with controller. Origins lousy support will not answer my question. Below are the steps i have taken. Game was bought on steam and i have EA access. I uninstalled and reinstalled from both platforms with no change. I deleted the cache from Origin Confirmed the controller software is up to date tested the controller on NFS Heat and it works fine Tested on another windows profile with full admin rights and get same issue I have fully shut down my computer and restarted several times I have attempted to delete all NFS files including my save file to no success What can you guys help me with that support cannot?

I have the controller plugged in when launching the game. I tried both an Astro C40 (Xbox configuration) and a PS4 controller. Both do not appear to be working on the opening screen as the only option to continue is space and when i go into the gameplay setting under controls there is no other controls listed other than keyboard. The game itself is not recognizing the controllers. I have NFS Heat, Most Wanted, Payback among other games from EA on my computer that work just fine. The really crappy part is spending over 12 hours with your support team yesterday and being told that Controllers are not supported. I even had one rep give me instructions for another title and mention that i was on Xbox. I know that there is not much you can do about how absurdly low the community thinks of your support but if they would just listen more then the could change that easily.To more clearly answer your question the controllers are non-responsive all together. I tried a wired connection with both and the Astro also has a wireless dongle so I tried that as well. For the Xinput there is no toggle in the game for it. Im not even able to map my controller as the game does not even recognize it.

Hello, I am having this same exact issue too. Using a Windows 10 gaming PC. I use a wired XBox 360 controller. It works fine on other NFS games purchased via Origin. It also works without a hitch on many other games that I play via Origin and games via Steam. Can't this issue be escalated to the developers of this game? There's probably a registry entry that needs to be edited or a conflict with another running process or service? I am a computer technician so with experience with modifying the registry. I am aware of the dangers with modifying the registry and know how to be careful. I used to use this game controller with this game before on the same PC with Windows 10. The only thing I can think of that changed since then is I have an ASUS gaming keyboard and mouse so I am running the latest version of Asus Armoury Crate.

I solved this problem using my controller with usb-c cable. Please fix it.

Dear EA,It seems that a lot of people having issues with the controllers for this game and i'm among those.I have xbox one controller that I connect to PC and it is not recognized by the game (unknown device).I have tried the following:- connect via usb cable- connect via bluetooth- change controller settings in steam- pressing buttons in the game to assign any controls- updating windows- updating drivers- endless search for solution on the internetNothing works with this game.At the same time, the controller perfectly works with NFS 2015, Heat, Rivals.Want to highlight here that I have a lot of other controllers (HOTAS) for the flight simulators but I would not accept solution such as "disconnect other devices" as it should not be a normal way to resolve the trouble.Can you please finally solve the issue? Can't play the game since it's release always hoping for the patch. But the patch seems not coming.RegardsEdit:After some experiments, I have found temporary solution.Since I have more than 1 controller in my PC setup, the game picks 1st one in the device list, which is HOTAS joystick in my case, and doesn't see others.After I have disabled other controllers in the device manager, game recognized my xbox one controller and works with it even in wireless mode.So apparently the issue is that the game can't see more than 1 controller at a time.I hope EA will consider this issue and fix it in the next patch.Thanks

Go to configur Settings and change any button( u can put the same button) after that The message should goThats what i do every time and work for me@CoxD

Hot pursuit remastered controller not working

18 Replies

EA_David
Community Admin
5 years ago
Thanks for the post. Unfortunately I'm not familiar with this controller myself, but hopefully we can figure this out.

What happens when you try to use it? Is it just non-responsive or is it acting strangely?

Are you using it wired or wired, and does changing that have any effect? Does Windows recognize it as an xinput controller or something else? I'm not familiar with the config software, but does this have the option to toggle to xinput?
T-That-Other-Gu
5 years ago
I have the controller plugged in when launching the game. I tried both an Astro C40 (Xbox configuration) and a PS4 controller. Both do not appear to be working on the opening screen as the only option to continue is space and when i go into the gameplay setting under controls there is no other controls listed other than keyboard. The game itself is not recognizing the controllers. I have NFS Heat, Most Wanted, Payback among other games from EA on my computer that work just fine.
The really crappy part is spending over 12 hours with your support team yesterday and being told that Controllers are not supported. I even had one rep give me instructions for another title and mention that i was on Xbox. I know that there is not much you can do about how absurdly low the community thinks of your support but if they would just listen more then the could change that easily.
To more clearly answer your question the controllers are non-responsive all together. I tried a wired connection with both and the Astro also has a wireless dongle so I tried that as well. For the Xinput there is no toggle in the game for it. Im not even able to map my controller as the game does not even recognize it.
KillerShark998
5 years ago
Hello, I am having this same exact issue too. Using a Windows 10 gaming PC. I use a wired XBox 360 controller. It works fine on other NFS games purchased via Origin. It also works without a hitch on many other games that I play via Origin and games via Steam. Can't this issue be escalated to the developers of this game? There's probably a registry entry that needs to be edited or a conflict with another running process or service? I am a computer technician so with experience with modifying the registry. I am aware of the dangers with modifying the registry and know how to be careful. I used to use this game controller with this game before on the same PC with Windows 10. The only thing I can think of that changed since then is I have an ASUS gaming keyboard and mouse so I am running the latest version of Asus Armoury Crate.
ustunab
New Traveler
5 years ago
I solved this problem using my controller with usb-c cable. Please fix it.
CoxD
4 years ago
@ustunab Also I'm using a usb2.0 port with ps4 controller and using DS4windiws It works but I get an annoying message in the middle of the screen saying that a controller is not configures etc...
CoxD
4 years ago
@CoxD when I switch to bluetooth the message is gone.
ustunab
New Traveler
4 years ago
Hope you solved it. I'm really bored because of ea's problematic pc app so decided to buy a series x
R3x115
4 years ago
Go to configur Settings and change any button( u can put the same button) after that The message should go
Thats what i do every time and work for me
@CoxD
JulioBantim
4 years ago
I have a Xbox controller connected through Bluetooth. The controller works but there is a annoying message all the time in the screen saying THAT CONTROLLER HAS NOT BEEN SETUP. PLEASE GO TO THE CONTROLS MENU IN GAMEPLAY SETTINGS TO CONFIGURE IT. I do try and even if I change anything, the same message keeps showing up.
Hawlsey
Seasoned Newcomer
4 years ago
Never had this trouble until today...updated the game and launched it but controller (XBox Elite for pc) shows up as "unrecognized"