How to get a refund for the game when bought from a 3rd party retailer?

So I brought it to them and they will not allow me to return the game. I also emailed them and this was their response:

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Dear Adam,

Thank you for contacting EBGAMES.ca !

As per our returns policy,

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.  We reserve the right to limit returns to unopened or defective products.  Defective product(s) will be replaced with a like item, upon return.  Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.

We do not accept returns of:

Any product(s) returned more than 30 days from the date on the packing slip

Any product(s) that has been opened (taken out of its plastic wrap)

Any product(s) not in its original condition

Any product(s) that is damaged, played, or is missing parts

Any product(s) that were sold as part of a bundle, unless the bundle is returned complete

Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

We recommend you attempt to get a refund by going to one of our local stores.  Please note that the store will not be able to give you full price if they accept to take it back.  Because the game package has been opened, the store will not be able to sell it to another customer at full price value. 

In addition, PC games that have one time use codes and once they are used, may no longer be used by another customer.

Feel free to contact us again regarding Customer Service issues by calling 1-877-442-6303 or for Edge related questions at 1-855-432-3343.

Regards,

Lauren

The EB Games Canada Customer Service Team

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So i'm at an impasse., How can I get a refund, If both parties tell me to go to the other one for the refund??

You have to use the activation code first to seee the game, you then find out that it does not work and you are screwed.Totally crooked that seems to be.Ea should offer you the refund out of good faith in my book, but it is a heartless company that is worth billions.I feel so sorry for you man really.

I have seen enough of ea and their trash games that dont work.I stepprd over to forza 3 so much nicer to play too than nfs, I ordered the crew yesterday as well, even though it is almost 4 years old the graphics are better looking than payback easilly, plus the world does not look dead and deserted like paybacks..

After payback Im done with nfs until they come up with a game is worth buying that actually works.I NEVER again will believe their flash trailers for games either cos they are full of lies.