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Persianking87's avatar
Persianking87
6 years ago

I cant start NFS Heat via Steam or Origin.

Hi!

I bought the game Need for speed Heat, via STEAM.

All went true and I installed the game. -so far so good.

It asked me to install the Origin app, I have it installed and I logged in. -so far so good.

Im logged in to steam and origin. I have checked that I have the right acc connected at ea.com (on my profile) -so far so good.

I try to start the game and nothing happends! - not so good any more!

I have tried out to reinstall game and origin and try to start it from origin/steam/nvidia and virce verca. nothing happens.

I have been in connact with the support about clearing cashe on Origin and download it again, still same problem.

I have been in connact with steam they tell me to verify the game via local files - did not work

They tell me to reinstall steam., done that... still same problem.

I have been in conntact again with the customer support from EA that says that i should make a ticket here and spec. much as I can and see if I get any respond.

I can attach my DxDiag and MyMsInfo if you want but I have it in my ticket aswell on EA. (62384412)

I have Apex installed on Origin and there is no problem to play that game.

I have other games on steam that works fine to play via steam aswell.

I have the latest update on windows and nvidia drivers and bios etc...

So what happends exacly is that I start the game from steam and steam starts OriginThinSetupInteral (first time setup) and nothing happends, it dosent freeze or lag, it just brings me back to steam as i have never pressed the start button.

I see the game in Origin and same thing happens if i try to start it from Origin.

I have checked windows firewall and defender and there is nothing there.

My suggestion is that i get a CDkey and start the game only from Origin insteed but the customer suppert dont have that as a option.

Hope you guys got all the info now.

PLEASE try to help me because im going crazy this 3 days that I have tried EVERYTHING! (and sorry for the bad English.)

nfs heat

12 Replies

  • Persianking87's avatar
    Persianking87
    6 years ago
    @tulajit2l2q - I write bump just to make the topic come up first again.

    I have some update about the problem aswell.

    If you start via steam and wait 1-2 hours the game will start, but its just mad to always wait 2 hours for a game to start!

    Lets hope that EA will have a look in this problem soon!!!!!!!!!!!!
  • beanoman65's avatar
    beanoman65
    6 years ago

    having the same issue, reinstalled origin twice, and reinstalled NFS heat twice, have NFS heat trial in my library, may be causing the issue, doesnt know which to launch

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago

    Hey @Persianking87  Thanks for all the details! 

    I had a look on your MSinfo you have a fair few crashes with Asus drivers and a few bad_module_info. If you haven't already I would do complete wipe the GPU drivers and install new one. 

    If that don't work start Steam, Origin and Heat as admin. If still having issue after that try a new windows account with Admin powers and see if that helps. I saw few errors with Nvidia and KERNELBASE.dll errors. 

    /Atic 

  • Persianking87's avatar
    Persianking87
    6 years ago
    @BLVD69 Thank you for your standard comment but no my problems do not replay on that link you send me! The problem is your Origin software has problem talking to steam. Maybe you should look in to that insteed of the PRO comment you sent me!
  • Persianking87's avatar
    Persianking87
    6 years ago
    @EA_Atic Hi Atic! Thanks for replaying! I have done the thing you ask me to do. From the day that I wrote about the problem there has been 2 updates on Nvidia. But no help there aswell. It takes about 1 hour for the game to start now. And i have to turn on the PC go in to steam and log in to Origin and after i press PLAY i have to wait about 1h for the game to start. In the begging before i did your steps it toke me 2 hours. So we have baited of 1 hour. Maybe you gus at EA can start looking in to what takes so long time for Origin to talk to steam?
  • BLVD69's avatar
    BLVD69
    6 years ago

    @Persianking87  

    Try this approach.

     1.) Download game from Steam

    2.) You won't need an Origin install on your PC.

    3.) Launch game from Steam

    Try this approach and see if it works now.

    **Reminder for Community to credit for Solutions & XP for helpful liked comments**

  • Persianking87's avatar
    Persianking87
    6 years ago
    @BLVD69 so what you are saying is that i should uninstall and install the game again on steam, and this time it wont ask me for Origin?

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